Focusing On The Small Potatoes
Once upon a time in a factory in Scotland, I was part of the Quality…
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The ABCs Of Customer Service
Read The ABCs Of Customer Service Caller: "Where's my confirmation email! I ordered from your…
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Going Bananas About Ananas
I’m the manager at a pizza place, and I get a call. Customer: “Can I…
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The Curious Card Of Benjamin Button
At the liquor store where I work, we are required to ID everyone – and…
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Everything Must Go
Read Everything Must Go Customer: "I want to send my ramen back." Me: "What's the…
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Shampoo-Pooing The Whole Purchase Process
Read Shampoo-Pooing The Whole Purchase Process Me: "I can't take that here. You need to…
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As Opposed To The Kind That Come From A Buffalo
A customer comes in, sits down, looks at the menu, and asks: Customer: “What kind…
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Problem Manufactured Successfully
Read Problem Manufactured Successfully Customer: "Oh, I was here yesterday, and there was a shrimp…
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This Early Bird Get No Worms
One early morning before opening, one of the restaurant cooks comes in and forgets to…
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Color Me Skeptical
Read Color Me Skeptical Me: "What size is that?" Customer: "XX." Me: "I'm sorry, that's…