Spamageddon
Read Spamageddon Each and every step of the ticket sends an email, so one ticket…
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entertainment
Sooo Not Ready For The Internet, Part 21
I worked in an Internet support team back in the dial-up days. Our customers would…
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Blues Clues
Read Blues Clues The first ticket of the morning comes from one of the higher-ups.…
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We Take No Position On This Story
I’m a veteran customer service rep, and a veteran at the company I work for.…
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Shift Happens
I was nineteen and interviewing for an IT job at the turn of the century.…
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Call(ing) It Even
Read Call(ing) It Even Me: "Thank you for calling! What issue can I help you…