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How Synthflow AI is cutting through the noise in a loud AI voice category

How Synthflow AI is cutting through the noise in a loud AI voice category

The conversational AI market has exploded since ChatGPT was released in November 2022 and is predicted to grow into a nearly $50 billion global industry by 2031, according to MarketsAndMarkets.

Synthflow AI is just one of many companies building in this space that hopes to stand out from the pack because of its focus on being enterprise-grade and easy to set up.

Berlin-based Synthflow is a no-code platform that lets enterprises build and deploy customized white-labeled voice AI customer service agents. The company, which launched in 2023, has amassed more than 1,000 customers and has handled more than 45 million calls.

The startup’s voice agents are both HIPAA and GDPR compliant and can be plugged into more than 200 integrations with other enterprise platforms, including Salesforce, Twilio, and HubSpot, among others.

Hakob Astabatsyan, co-founder and CEO, told TechCrunch that he and his co-founders, Albert Astabatsyan, now CPO, and Sassun Mirzakhan-Saky, now CTO, started messing around with OpenAI’s ChatGPT API back in early 2023 to find potential ways to build no-code business applications on top of the AI model.

They started with a text-to-text AI bot and then tried to build a voice bot. When they realized how much harder voice was, they got excited about the potential.

“We realized, oh my god, voice is really complicated, right? To actually make AI speak in real time like we do, having this 400 milliseconds latency, and handling interruptions, it turned out to be such a complicated task,” Astabatsyan said. “We fell in love with this problem, and we said, look, we’re gonna work only on voice bots from now on.”

The group formed Synthflow and spent the rest of 2023 building. They launched Synthflow’s first version of the product at the beginning of 2024 before releasing an enterprise-grade version of the tech at the end of the year. The company grew 15x last year and has seen over 90% retention from its enterprise customers, according to Astabatsyan.

“We process 5 million calls monthly,” he said. “Last year, it was like, I don’t know, 1 million, 2 million, and then we started growing very quickly. This is where Synthflow started really getting better and better because we had this velocity.”

The startup also recently raised a $20 million Series A round led by Accel with participation from existing investors Atlantic Labs and Singular. Astabatsyan said the company raised this recent round so that it could expand its team, boost research and development, and open its first U.S. office in an undecided location.

Luca Bocchio, a partner at Accel, told TechCrunch that the Accel team had been tracking Synthflow since it started developing its first product. What stood out to Bocchio was the founding team’s drive and its early push into building enterprise-friendly integrations.

“This team has [had] really strong views since the get-go about creating more depth with the technology and extensive integrations across CRMs, across tools enterprises may use to really provide enterprise-grade compliance,” Bocchio said.

Regardless of the company’s traction, conversational AI seems poised to be a tough category. There are numerous other companies building in the space, including Bret Taylor’s Sierra, which has raised $285 million in VC money, and Bland AI, which has raised more than $50 million in venture funding, to name a couple.

“AI is moving so fast, and sometimes things happen faster than you would expect,” Astabatsyan said. “But for us, it’s very clear. We’re at this stage where, I would say, [we’re] in a post-product-market-fit era, where we know who our customers are. We have a pretty clear idea what’s our product roadmap, and where we want to be in the next three to five years.”

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#Synthflow #cutting #noise #loud #voice #category

These days, new versions of AI chatbots don’t just launch; they’re unshackled and released to the public following government scrutiny. OpenAI’s new GPT-5.6 models were – like Anthropic’s Claude Mythos and Fable – apparently too powerful to just launch; but now, after some tinkering, they’re available to you, dear customer.

In practice, it simply means that the new GPT-5.6 models are very powerful and smarter than before. In its introductory post, OpenAI shared a bunch of graphs showing just how much better GPT-5.6 is than the competition, whilst using fewer tokens and generally costing less.

OK, great. But GPT-5.6 is not just one model; it comes in three distinct flavors: Sol, Terra, and Luna. So what do different kinds of users get, what should they pay for, and which models should they (mostly) use? Let’s dive in.

Free users get (almost) nothing

Sorry; if you’re not a paying customer, you’ll have to make do with OpenAI’s previous flagship model, GPT-5.5. Any sort of access to GPT-5.6 models requires a subscription of some sort. Fortunately, GPT-5.5 is still quite capable at most tasks, but if you want the best of the best, you’ll have to cough up the dough.

There’s an exception to this: Free and Go users can access GPT-5.6 through ChatGPT Work. More on that below.

If you’re a Plus or Business user, you can only get Sol (the most powerful model) at medium and higher effort settings. There’s another, higher level of performance called Sol Pro, but that’s only available for Pro and Enterprise users.

In terms of availability per one million tokens, the prices are: $5 input and $30 output for Sol. $2.5 input and $15 output for Terra, and $1 input and $6 output for Luna.

Sol, Terra, or Luna?

Why are there three models in the first place? Well, OpenAI always had a multi-tier model; for example, previously users were able to choose a “mini” version of the main model to get results done cheaper. Now, the model has been split into three tiers.

If you’re a paying customer, you’re free to use all three. But you know how it is in the world of LLMs: If you pick the smartest one, your usage limits will get hit faster (yes, there are always usage limits, even if you throw a ton of money at OpenAI).

In the simplest sense, GPT-5.6 Sol is the smartest model, Terra is in between (with roughly GPT-5.5 level of performance), and Luna is the cheapest, fastest, but also least capable of the bunch.

The breakdown is as follows: Terra is a “balanced” model for everyday work. That’s the one you should be asking most of your questions. Don’t underestimate it, though, as OpenAI claims it performs better than Anthropic’s Fable 5 in some cases.

Luna is cost-efficient, and should be used for easy, non crucial everyday tasks; think recipes and movie recommendations. Again, OpenAI says it outperforms Anthropic’s Opus 4.8 in some cases, so it’s not a slouch, either.

Sol should be reserved for coding, deep research, planning, and cybersecurity: The most demanding tasks. Of course it comes at a (literal) cost: While OpenAI claims it spends less tokens than Anthropic’s Fable 5, Sol will still hit usage limits a lot faster than the other variants.

Fun fact: If you ask GPT-5.5 about any of this, right now, it’ll give you completely wrong answers. Hopefully OpenAI will fix this soon.

Wait, what’s this ChatGPT Work thing, then?

Oh yeah, OpenAI also launched ChatGPT Work, which is a new agent in ChatGPT that can access and take actions on your apps and files, and work in the background until a task is finished. It’s powered by Codex (OpenAI’s software engineering agent) and GPT-5.6. Think about it as your buddy that will go through your emails and files, browse the web, fetch the relevant data, and create that presentation your boss wants before the day is done.

ChatGPT Work is rolling out to Pro, Enterprise and Edu users first on web and mobile; this will be expanded to Plus and Business users “over the next few days.”

On the desktop, Work is available for everyone, including Free users.

Oh, and one more thing: The fact that ChatGPT Work has a built-in browser also means that OpenAI is sunsetting its standalone web browser, Atlas. Sorry.

How about GPT Live?

GPT Live is a new version of ChatGPT Voice and it will show up when you start talking to ChatGPT.

We’ve covered this in more depth here, but the bottom line is that GPT Live can listen and speak at the same time, allowing it to keep up a more realistic conversation.

Wrapping it all up

The new GPT-5.6 model is smart. It comes in three flavors: Luna, Terra, and Sol, with Sol being the most capable variant, Luna the most affordable one, and Terra somewhere in the middle. You can currently only get them on paid tiers, unless you’re using ChatGPT Work on desktop. And ChatGPT Voice has also gotten smarter with GPT-Live underneath, a model that can listen and speak at the same time.

#GPT5.6 #Sol #Terra #Luna">GPT-5.6 Sol, Terra, and Luna are here. See which one’s best for you.
                                                            These days, new versions of AI chatbots don’t just launch; they’re unshackled and released to the public following government scrutiny. OpenAI’s new GPT-5.6 models were – like Anthropic’s Claude Mythos and Fable – apparently too powerful to just launch; but now, after some tinkering, they’re available to you, dear customer.In practice, it simply means that the new GPT-5.6 models are very powerful and smarter than before. In its introductory post, OpenAI shared a bunch of graphs showing just how much better GPT-5.6 is than the competition, whilst using fewer tokens and generally costing less. 


OK, great. But GPT-5.6 is not just one model; it comes in three distinct flavors: Sol, Terra, and Luna. So what do different kinds of users get, what should they pay for, and which models should they (mostly) use? Let’s dive in. 
Free users get (almost) nothingSorry; if you’re not a paying customer, you’ll have to make do with OpenAI’s previous flagship model, GPT-5.5. Any sort of access to GPT-5.6 models requires a subscription of some sort. Fortunately, GPT-5.5 is still quite capable at most tasks, but if you want the best of the best, you’ll have to cough up the dough. There’s an exception to this: Free and Go users can access GPT-5.6 through ChatGPT Work. More on that below. If you’re a Plus or Business user, you can only get Sol (the most powerful model) at medium and higher effort settings. There’s another, higher level of performance called Sol Pro, but that’s only available for Pro and Enterprise users. In terms of availability per one million tokens, the prices are:  input and  output for Sol. .5 input and  output for Terra, and  input and  output for Luna. 
        SEE ALSO:
        
            Visa is connecting with ChatGPT to let AI agents automatically make purchases
            
        
    
Sol, Terra, or Luna?Why are there three models in the first place? Well, OpenAI always had a multi-tier model; for example, previously users were able to choose a “mini” version of the main model to get results done cheaper. Now, the model has been split into three tiers. If you’re a paying customer, you’re free to use all three. But you know how it is in the world of LLMs: If you pick the smartest one, your usage limits will get hit faster (yes, there are always usage limits, even if you throw a ton of money at OpenAI). 
        
            Mashable Light Speed
        
        
    
In the simplest sense, GPT-5.6 Sol is the smartest model, Terra is in between (with roughly GPT-5.5 level of performance), and Luna is the cheapest, fastest, but also least capable of the bunch. The breakdown is as follows: Terra is a “balanced” model for everyday work. That’s the one you should be asking most of your questions. Don’t underestimate it, though, as OpenAI claims it performs better than Anthropic’s Fable 5 in some cases. Luna is cost-efficient, and should be used for easy, non crucial everyday tasks; think recipes and movie recommendations. Again, OpenAI says it outperforms Anthropic’s Opus 4.8 in some cases, so it’s not a slouch, either.Sol should be reserved for coding, deep research, planning, and cybersecurity: The most demanding tasks. Of course it comes at a (literal) cost: While OpenAI claims it spends less tokens than Anthropic’s Fable 5, Sol will still hit usage limits a lot faster than the other variants. Fun fact: If you ask GPT-5.5 about any of this, right now, it’ll give you completely wrong answers. Hopefully OpenAI will fix this soon.Wait, what’s this ChatGPT Work thing, then?Oh yeah, OpenAI also launched ChatGPT Work, which is a new agent in ChatGPT that can access and take actions on your apps and files, and work in the background until a task is finished. It’s powered by Codex (OpenAI’s software engineering agent) and GPT-5.6. Think about it as your buddy that will go through your emails and files, browse the web, fetch the relevant data, and create that presentation your boss wants before the day is done. 



ChatGPT Work is rolling out to Pro, Enterprise and Edu users first on web and mobile; this will be expanded to Plus and Business users “over the next few days.”On the desktop, Work is available for everyone, including Free users. Oh, and one more thing: The fact that ChatGPT Work has a built-in browser also means that OpenAI is sunsetting its standalone web browser, Atlas. Sorry. How about GPT Live?GPT Live is a new version of ChatGPT Voice and it will show up when you start talking to ChatGPT. 


We’ve covered this in more depth here, but the bottom line is that GPT Live can listen and speak at the same time, allowing it to keep up a more realistic conversation.Wrapping it all upThe new GPT-5.6 model is smart. It comes in three flavors: Luna, Terra, and Sol, with Sol being the most capable variant, Luna the most affordable one, and Terra somewhere in the middle. You can currently only get them on paid tiers, unless you’re using ChatGPT Work on desktop. And ChatGPT Voice has also gotten smarter with GPT-Live underneath, a model that can listen and speak at the same time.

                    
                                            
                            
    
        Topics
                    Artificial Intelligence
                    OpenAI
            

                        
                                    #GPT5.6 #Sol #Terra #Luna

Fable – apparently too powerful to just launch; but now, after some tinkering, they’re available to you, dear customer.

In practice, it simply means that the new GPT-5.6 models are very powerful and smarter than before. In its introductory post, OpenAI shared a bunch of graphs showing just how much better GPT-5.6 is than the competition, whilst using fewer tokens and generally costing less.

OK, great. But GPT-5.6 is not just one model; it comes in three distinct flavors: Sol, Terra, and Luna. So what do different kinds of users get, what should they pay for, and which models should they (mostly) use? Let’s dive in.

Free users get (almost) nothing

Sorry; if you’re not a paying customer, you’ll have to make do with OpenAI’s previous flagship model, GPT-5.5. Any sort of access to GPT-5.6 models requires a subscription of some sort. Fortunately, GPT-5.5 is still quite capable at most tasks, but if you want the best of the best, you’ll have to cough up the dough.

There’s an exception to this: Free and Go users can access GPT-5.6 through ChatGPT Work. More on that below.

If you’re a Plus or Business user, you can only get Sol (the most powerful model) at medium and higher effort settings. There’s another, higher level of performance called Sol Pro, but that’s only available for Pro and Enterprise users.

In terms of availability per one million tokens, the prices are: $5 input and $30 output for Sol. $2.5 input and $15 output for Terra, and $1 input and $6 output for Luna.

Sol, Terra, or Luna?

Why are there three models in the first place? Well, OpenAI always had a multi-tier model; for example, previously users were able to choose a “mini” version of the main model to get results done cheaper. Now, the model has been split into three tiers.

If you’re a paying customer, you’re free to use all three. But you know how it is in the world of LLMs: If you pick the smartest one, your usage limits will get hit faster (yes, there are always usage limits, even if you throw a ton of money at OpenAI).

In the simplest sense, GPT-5.6 Sol is the smartest model, Terra is in between (with roughly GPT-5.5 level of performance), and Luna is the cheapest, fastest, but also least capable of the bunch.

The breakdown is as follows: Terra is a “balanced” model for everyday work. That’s the one you should be asking most of your questions. Don’t underestimate it, though, as OpenAI claims it performs better than Anthropic’s Fable 5 in some cases.

Luna is cost-efficient, and should be used for easy, non crucial everyday tasks; think recipes and movie recommendations. Again, OpenAI says it outperforms Anthropic’s Opus 4.8 in some cases, so it’s not a slouch, either.

Sol should be reserved for coding, deep research, planning, and cybersecurity: The most demanding tasks. Of course it comes at a (literal) cost: While OpenAI claims it spends less tokens than Anthropic’s Fable 5, Sol will still hit usage limits a lot faster than the other variants.

Fun fact: If you ask GPT-5.5 about any of this, right now, it’ll give you completely wrong answers. Hopefully OpenAI will fix this soon.

Wait, what’s this ChatGPT Work thing, then?

Oh yeah, OpenAI also launched ChatGPT Work, which is a new agent in ChatGPT that can access and take actions on your apps and files, and work in the background until a task is finished. It’s powered by Codex (OpenAI’s software engineering agent) and GPT-5.6. Think about it as your buddy that will go through your emails and files, browse the web, fetch the relevant data, and create that presentation your boss wants before the day is done.

ChatGPT Work is rolling out to Pro, Enterprise and Edu users first on web and mobile; this will be expanded to Plus and Business users “over the next few days.”

On the desktop, Work is available for everyone, including Free users.

Oh, and one more thing: The fact that ChatGPT Work has a built-in browser also means that OpenAI is sunsetting its standalone web browser, Atlas. Sorry.

How about GPT Live?

GPT Live is a new version of ChatGPT Voice and it will show up when you start talking to ChatGPT.

We’ve covered this in more depth here, but the bottom line is that GPT Live can listen and speak at the same time, allowing it to keep up a more realistic conversation.

Wrapping it all up

The new GPT-5.6 model is smart. It comes in three flavors: Luna, Terra, and Sol, with Sol being the most capable variant, Luna the most affordable one, and Terra somewhere in the middle. You can currently only get them on paid tiers, unless you’re using ChatGPT Work on desktop. And ChatGPT Voice has also gotten smarter with GPT-Live underneath, a model that can listen and speak at the same time.

#GPT5.6 #Sol #Terra #Luna">GPT-5.6 Sol, Terra, and Luna are here. See which one’s best for you.

These days, new versions of AI chatbots don’t just launch; they’re unshackled and released to the public following government scrutiny. OpenAI’s new GPT-5.6 models were – like Anthropic’s Claude Mythos and Fable – apparently too powerful to just launch; but now, after some tinkering, they’re available to you, dear customer.

In practice, it simply means that the new GPT-5.6 models are very powerful and smarter than before. In its introductory post, OpenAI shared a bunch of graphs showing just how much better GPT-5.6 is than the competition, whilst using fewer tokens and generally costing less.

OK, great. But GPT-5.6 is not just one model; it comes in three distinct flavors: Sol, Terra, and Luna. So what do different kinds of users get, what should they pay for, and which models should they (mostly) use? Let’s dive in.

Free users get (almost) nothing

Sorry; if you’re not a paying customer, you’ll have to make do with OpenAI’s previous flagship model, GPT-5.5. Any sort of access to GPT-5.6 models requires a subscription of some sort. Fortunately, GPT-5.5 is still quite capable at most tasks, but if you want the best of the best, you’ll have to cough up the dough.

There’s an exception to this: Free and Go users can access GPT-5.6 through ChatGPT Work. More on that below.

If you’re a Plus or Business user, you can only get Sol (the most powerful model) at medium and higher effort settings. There’s another, higher level of performance called Sol Pro, but that’s only available for Pro and Enterprise users.

In terms of availability per one million tokens, the prices are: $5 input and $30 output for Sol. $2.5 input and $15 output for Terra, and $1 input and $6 output for Luna.

Sol, Terra, or Luna?

Why are there three models in the first place? Well, OpenAI always had a multi-tier model; for example, previously users were able to choose a “mini” version of the main model to get results done cheaper. Now, the model has been split into three tiers.

If you’re a paying customer, you’re free to use all three. But you know how it is in the world of LLMs: If you pick the smartest one, your usage limits will get hit faster (yes, there are always usage limits, even if you throw a ton of money at OpenAI).

In the simplest sense, GPT-5.6 Sol is the smartest model, Terra is in between (with roughly GPT-5.5 level of performance), and Luna is the cheapest, fastest, but also least capable of the bunch.

The breakdown is as follows: Terra is a “balanced” model for everyday work. That’s the one you should be asking most of your questions. Don’t underestimate it, though, as OpenAI claims it performs better than Anthropic’s Fable 5 in some cases.

Luna is cost-efficient, and should be used for easy, non crucial everyday tasks; think recipes and movie recommendations. Again, OpenAI says it outperforms Anthropic’s Opus 4.8 in some cases, so it’s not a slouch, either.

Sol should be reserved for coding, deep research, planning, and cybersecurity: The most demanding tasks. Of course it comes at a (literal) cost: While OpenAI claims it spends less tokens than Anthropic’s Fable 5, Sol will still hit usage limits a lot faster than the other variants.

Fun fact: If you ask GPT-5.5 about any of this, right now, it’ll give you completely wrong answers. Hopefully OpenAI will fix this soon.

Wait, what’s this ChatGPT Work thing, then?

Oh yeah, OpenAI also launched ChatGPT Work, which is a new agent in ChatGPT that can access and take actions on your apps and files, and work in the background until a task is finished. It’s powered by Codex (OpenAI’s software engineering agent) and GPT-5.6. Think about it as your buddy that will go through your emails and files, browse the web, fetch the relevant data, and create that presentation your boss wants before the day is done.

ChatGPT Work is rolling out to Pro, Enterprise and Edu users first on web and mobile; this will be expanded to Plus and Business users “over the next few days.”

On the desktop, Work is available for everyone, including Free users.

Oh, and one more thing: The fact that ChatGPT Work has a built-in browser also means that OpenAI is sunsetting its standalone web browser, Atlas. Sorry.

How about GPT Live?

GPT Live is a new version of ChatGPT Voice and it will show up when you start talking to ChatGPT.

We’ve covered this in more depth here, but the bottom line is that GPT Live can listen and speak at the same time, allowing it to keep up a more realistic conversation.

Wrapping it all up

The new GPT-5.6 model is smart. It comes in three flavors: Luna, Terra, and Sol, with Sol being the most capable variant, Luna the most affordable one, and Terra somewhere in the middle. You can currently only get them on paid tiers, unless you’re using ChatGPT Work on desktop. And ChatGPT Voice has also gotten smarter with GPT-Live underneath, a model that can listen and speak at the same time.

#GPT5.6 #Sol #Terra #Luna

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