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Delve accused of misleading customers with ‘fake compliance’ | TechCrunch

Delve accused of misleading customers with ‘fake compliance’ | TechCrunch

An anonymous Substack post published this week accuses compliance startup Delve of “falsely” convincing “hundreds of customers they were compliant” with privacy and security regulations, potentially exposing those customers to “criminal liability under HIPAA and hefty fines under GDPR.”

Delve is a Y Combinator-backed startup that last year announced raising a $32 million Series A at a $300 million valuation. (The round was led by Insight Partners.) On Friday, the startup attempted to refute the accusations on its blog, calling the Substack post “misleading” and saying it “contains a number of inaccurate claims.”

The Substack post is credited to “DeepDelver,” who described themselves as working at a (now former) Delve client. 

DeepDelver recounted receiving an email in December claiming the startup had “leaked a spreadsheet with confidential client reports.” While Delve CEO Karun Kaushik apparently assured customers in a subsequent email that they were in compliance and that no external party gained access to sensitive data, DeepDelver said they and other customers had become suspicious.

“Having the shared experience of being underwhelmed with the Delve experience, and having the overall sense that something fishy was going on, we decided to pool resources and investigate together,” they wrote.

Their conclusion? That Delve “achieves its claim of being the fastest platform by producing fake evidence, generating auditor conclusions on behalf of certification mills that rubber stamp reports, and skipping major framework requirements while telling clients they have achieved 100% compliance.”

DeepDelver went into considerable detail about those claims, accusing the startup of providing customers with “fabricated evidence of board meetings, tests, and processes that never happened,” then forcing those customers to “choose between adopting fake evidence or performing mostly manual work with little real automation or AI.”

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DeepDelver also claimed that virtually all of Delve’s clients seem to have gone through two audit firms, Accorp and Gradient, which they described as “part of the same operation,” one that operates primarily in India, with only a nominal presence in the United States.

Those firms, they said, are just rubber-stamping reports that were generated by Delve. As a result, DeepDelver said the startup “inverts” the normal compliance structure: “By generating auditor conclusions, test procedures, and final reports before any independent review occurs, Delve places itself in the role of both implementer and examiner. This is not a technicality. It is a structural fraud that invalidates the entire attestation.”

In addition to accusing Delve of misleading its customers, DeepDelver said the startup is helping those customers “mislead the public by hosting trust pages that contain security measures that were never implemented.” 

DeepDelver said that while their company was discussing its issues with Delve, the startup “sent us multiple boxes of donuts already to keep us happy.” Nonetheless, DeepDelver’s employer supposedly unpublished its trust page and no longer relies on the startup for compliance.

Delve responded to the accusations by saying it does not issue compliance reports at all. Instead, it’s an “automation platform” that ingests information about compliance, then provides auditors with access to that information.

“Final reports and opinions are issued solely by independent, licensed auditors, not Delve,” the company said.

Delve also said that its customers “can opt to work with an auditor of their choosing or opt to work with one from Delve’s network of independent, accredited third-party audit firms.” Those auditors, the startup said, are “established firms used broadly across the industry, including by other compliance platforms.”

In response to the accusation that it’s providing customers with “fake evidence,” Delve countered that it’s simply offering “templates to help teams document their processes in accordance with compliance requirements, as do other compliance platforms.”

“Draft templates are not the same as ‘pre-filled evidence,” the company said.

Delve added that it is “actively investigating any leaks” and is “still reviewing the Substack.”

Following the initial Substack post, an X user named James Zhou said they were able to gain access to sensitive information from Delve such as employee background checks and equity vesting schedules. Dvuln founder Jamieson O’Reilly shared more details from what O’Reilly said was a conversation with Zhou about “several gaping security holes in Delve’s external attack surface.”

TechCrunch sent an email seeking additional comment to the media contact address listed on Delve’s website. The email bounced, but I subsequently received a calendar invite for a “Delve demo” later this week. TechCrunch has also reached out to DeepDelver for additional comment.

This post has been updated with additional information about purported security vulnerabilities provided by Jamieson O’Reilly, and additional details about Delve’s response to TechCrunch.

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#Delve #accused #misleading #customers #fake #compliance #TechCrunch

For some social media users, Facebook may feel like an app left behind in an online era of the past. However, for others, Facebook has reinvented itself as the modern-day Craigslist with Facebook Marketplace.

Meta seems to have taken notice and is now releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.

The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 

Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.

Meta launches Seller, a standalone app for Facebook Marketplace sellers
                                                            For some social media users, Facebook may feel like an app left behind in an online era of the past. However, for others, Facebook has reinvented itself as the modern-day Craigslist with Facebook Marketplace.Meta seems to have taken notice and is now releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 
Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.
        
            Mashable Light Speed
        
        
    

    
                    


            
            
            
            Credit: Facebook
        
    
Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.
As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

                    
                                            
                            
                        
                                    #Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers

Credit: Facebook

Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. 

Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.

In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.

As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.

Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

#Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers">Meta launches Seller, a standalone app for Facebook Marketplace sellers
                                                            For some social media users, Facebook may feel like an app left behind in an online era of the past. However, for others, Facebook has reinvented itself as the modern-day Craigslist with Facebook Marketplace.Meta seems to have taken notice and is now releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 
Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.
        
            Mashable Light Speed
        
        
    

    
                    


            
            
            
            Credit: Facebook
        
    
Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.
As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

                    
                                            
                            
                        
                                    #Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers

releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.

The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 

Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.

Meta launches Seller, a standalone app for Facebook Marketplace sellers
                                                            For some social media users, Facebook may feel like an app left behind in an online era of the past. However, for others, Facebook has reinvented itself as the modern-day Craigslist with Facebook Marketplace.Meta seems to have taken notice and is now releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 
Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.
        
            Mashable Light Speed
        
        
    

    
                    


            
            
            
            Credit: Facebook
        
    
Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.
As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

                    
                                            
                            
                        
                                    #Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers

Credit: Facebook

Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. 

Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.

In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.

As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.

Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

#Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers">Meta launches Seller, a standalone app for Facebook Marketplace sellers

For some social media users, Facebook may feel like an app left behind in an online era of the past. However, for others, Facebook has reinvented itself as the modern-day Craigslist with Facebook Marketplace.

Meta seems to have taken notice and is now releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.

The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 

Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.

Meta launches Seller, a standalone app for Facebook Marketplace sellers
                                                            For some social media users, Facebook may feel like an app left behind in an online era of the past. However, for others, Facebook has reinvented itself as the modern-day Craigslist with Facebook Marketplace.Meta seems to have taken notice and is now releasing a standalone app for the Facebook Marketplace power users who keep the platform going: It’s sellers.The new app, aptly named Seller, launched on Friday and provides Facebook Marketplace sellers with tools to list their wares and manage their current listings. 
Like Facebook Marketplace itself, the Seller app is free for users. Meta monetizes Facebook Marketplace with ads and does not take any percentage of its users’ sales. Users will be able to download the app and login with their Facebook account starting today.
        
            Mashable Light Speed
        
        
    

    
                    


            
            
            
            Credit: Facebook
        
    
Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.
As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

                    
                                            
                            
                        
                                    #Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers

Credit: Facebook

Seller provides a tool to post new listings, a dashboard to manage their existing ones, an in-app inbox to reply to prospective buyers, and analytics for all of their old listings. 

Seller also introduces a few new tools for sellers as well. According to Facebook, Seller users will be able to scan their products with their smartphone, and AI will fill-out the listing details automatically.

In an interview with the New York Times, Facebook head Tom Allison said that the app would be the Marketplace seller equivalent of a video editing tool for content creators. Allison also explained how Meta is experimenting with more standalone products for Facebook’s power users, which include Marketplace Sellers and Facebook Groups administrators.

As social media users move to competing platforms like TikTok and Meta’s own Instagram, Facebook has found new life within specific, once-niche features on the platform. In May, Facebook launched a standalone app called Forum for its Facebook Groups power users. Now, the company is doing the same for Facebook Marketplace sellers.

Meta says that one-third of young adults who use Facebook also use Marketplace. And, every month, more than 420 million items are listed on the Marketplace platform. 

#Meta #launches #Seller #standalone #app #Facebook #Marketplace #sellers

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