Saving Private Information
Read Saving Private Information Me: "The answer to your security question was 'The Color Purple'."…
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Speak Spanish So They Can Go Play Some Japanese Italian
Me: “Thank you for calling [Company], [My Name] speaking. How can I help?” Caller: “Uh……
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Verificaaaaaation
Read Verificaaaaaation I work in an auto insurance call center. A caller comes on the…
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Call(ing) It Even
Read Call(ing) It Even Me: "Thank you for calling! What issue can I help you…
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Zero Awareness, Zero Orders
My line of call centre work deals mainly with businesses. So you’d think they’d be…