Customer: “Can I have the [red wine]?”

Me: “Sure, I’ll bring it for you.”

I bring out the wine for her.

Customer: “Where is the bucket with ice that always comes with it?”

Me: “You mean the cooler? We only give that with white/rose wines as they have to be kept cold. Red wine has to be room temperature.”

Customer: “Well, they always bring me the cooler with any wine I order.”

Me: “As I said, we don’t serve the cooler together with the red wine, but if you wish to have one with red, there is no issue. Give me a sec, I will bring one to you right now.”

Customer: “You do that every time I come here!”

Me: “Well, they shouldn’t unless you specifically ask them beforehand.”

She continues arguing with me, getting ruder and more aggressive, not allowing me to present any solutions. As I am leaving the table, she shouts at me:

Customer: “You ALWAYS serve the cooler with every wine!”

Me: “No, we do not.”

Customer: “YES YOU DO! I COME HERE ALL THE TIME!”

Me: *Snapping and twisting on my heel towards her:* “AND I WORK HERE ALL THE TIME!”

I got her the d*** cooler for her red wine. The customer is always right in matters of taste, but d*** it, lady, let me help you!