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Legislators Push to Make Companies Tell Customers When Their Products Will Die

Legislators Push to Make Companies Tell Customers When Their Products Will Die

On Tuesday, two Massachusetts lawmakers introduced two bills to the state’s House and Senate that, if passed, would create a state law requiring companies to tell customers when service on their connected products will end. It is an effort meant to tamp down on cybersecurity risks and also boost consumer protections. With knowledge about future support, consumers can confidently buy a device knowing how long they can expect it to reliably work, and when to plan for its eventual obsolescence.

The pieces of proposed legislation, collectively named An Act Relative to Consumer Connected Devices, were introduced by Massachusetts state senator William Brownsberger and state representative David Rogers in their respective chambers.

“Our daily lives have become intertwined with smart devices,” Rogers says in a statement emailed to WIRED. “Once a company decides it will no longer provide software updates for those devices, they become ticking time bombs for hackers to exploit. We must ensure consumers are given the tools to understand their devices and the risks, before they purchase them.”

State senator Brownsberger’s office has acknowledged our request for comment but he has not yet responded.

The bills arrive nearly a year after a joint report by the advocacy groups Consumer Reports, US PIRG, and the nonprofit Secure Resilient Future Foundation that encouraged lawmakers to support policy that would inform customers when their connected products were going to stop working. That includes a broad array of smart home devices, like Wi-Fi routers, security cameras, connected thermostats, and smart lights. While it is a proposed state law for now, supporters hope it will inspire more legislation like it in the near future.

“Almost everybody has a story about some device that they love that suddenly stopped working the way they thought it would or has just straight up died,” says Stacey Higginbotham, a policy fellow at Consumer Reports. “Your product is now connected to a manufacturer by this software tether that dictates how it’s going to perform.”

The laws in the Massachusetts acts, if eventually passed, would require manufacturers to clearly disclose on product packaging and online how long they will provide software and security updates for a device. Manufacturers would also need to notify customers when their device is approaching the end of its service life and inform them about features that will be lost and potential security vulnerabilities that may arise when regular support ends. Once a device stops getting regular updates, it’s more prone to cyberattacks and becoming a vector for malware.

“This is an issue that is becoming more and more pronounced as the internet of things ages,” says Paul Roberts, president of the SRFF and a resident of Massachusetts who worked with the lawmakers. “This is inevitable. We can’t just leave them out there connected and unpatched.”

Wi-Fi has been commonplace in the home and the office for over two decades, meaning there is a rapidly growing population of old devices still connected to the internet that likely haven’t received security updates in years. These zombie gadgets—routers, sensors, connected appliances, home security cameras—have been left vulnerable to attack by their unsuspecting owners.

“We’re trying to reduce the attack surface,” Higginbotham says. “We cannot prevent it, but we do want to give consumers the awareness that they could be hosting something. Basically, they have an open door that can no longer be locked.”

The bills’ focus on cybersecurity also has the benefit of catching the eye of people who might worry about that kind of thing—like US legislators.

“I’m hoping legislators are able to pretty easily wrap their arms around this and understand the problem here,” Roberts says. “And get behind the solution.”

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TL;DR: Score a free iPhone 17e when signing up for a T-Mobile plan with no trade-in required. Alternatively, you can get the iPhone 17 for free from T-Mobile when signing up for an Experience More plan and trading in an eligible device.


In the mobile world, the word “free” is usually followed by a list of caveats that make you wish you never started looking for a deal. You usually need to sign up for the most expensive plan or trade-in a premium phone to get your hands on what you really want. But that’s not the case with the latest T-Mobile offer.

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It’s important to note that T-Mobile will charge taxes on these free deals and a $35 device connection fee. Is this really “free” when you need to sign up to something or pay an upfront fee? It’s a gray area — we’re doing our best, OK?

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                                                            TL;DR: Score a free iPhone 17e when signing up for a T-Mobile plan with no trade-in required. Alternatively, you can get the iPhone 17 for free from T-Mobile when signing up for an Experience More plan and trading in an eligible device.
In the mobile world, the word “free” is usually followed by a list of caveats that make you wish you never started looking for a deal. You usually need to sign up for the most expensive plan or trade-in a premium phone to get your hands on what you really want. But that’s not the case with the latest T-Mobile offer.T-Mobile is offering a rare deal on the newly-released Apple iPhone 17e. For a limited time, you can pick up this A19-powered device for free by simply opening a new line. You’ll need to activate a new line on T-Mobile’s Experience Beyond or Experience More plans to get the iPhone 17e for free. The phone’s full retail price is covered via 24 monthly bill credits, and since you aren’t trading in your old phone, you can keep it as a backup, give it to a kid, or sell it on a third-party site to actually make money on this deal. Mashable’s Stan Shroeder got his hands on the iPhone 17e and said “The combination of having Apple’s latest chip and a decent amount of storage means this phone will be relevant for at least four to five years.” That’s an impressive lifespan for a budget-friendly phone, particularly when it’s free.
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If you need something a little more powerful, you can also pick up the iPhone 17 for free from T-Mobile when signing on for 24 months of an Experience More plan and trading in an eligible phone. That gets you unthrottled 5G data, 4K streaming, and enough international roaming for even the most adventurous of travellers.
        
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It’s important to note that T-Mobile will charge taxes on these free deals and a  device connection fee. Is this really “free” when you need to sign up to something or pay an upfront fee? It’s a gray area — we’re doing our best, OK?Score an iPhone 17 for free this week with T-Mobile.

                    
                                            
                            
                        
                                    #TMobile #giving #Apple #iPhone #free #claim

free iPhone 17e when signing up for a T-Mobile plan with no trade-in required. Alternatively, you can get the iPhone 17 for free from T-Mobile when signing up for an Experience More plan and trading in an eligible device.


In the mobile world, the word “free” is usually followed by a list of caveats that make you wish you never started looking for a deal. You usually need to sign up for the most expensive plan or trade-in a premium phone to get your hands on what you really want. But that’s not the case with the latest T-Mobile offer.

T-Mobile is offering a rare deal on the newly-released Apple iPhone 17e. For a limited time, you can pick up this A19-powered device for free by simply opening a new line.

You’ll need to activate a new line on T-Mobile’s Experience Beyond or Experience More plans to get the iPhone 17e for free. The phone’s full retail price is covered via 24 monthly bill credits, and since you aren’t trading in your old phone, you can keep it as a backup, give it to a kid, or sell it on a third-party site to actually make money on this deal.

Mashable’s Stan Shroeder got his hands on the iPhone 17e and said “The combination of having Apple’s latest chip and a decent amount of storage means this phone will be relevant for at least four to five years.” That’s an impressive lifespan for a budget-friendly phone, particularly when it’s free.

If you need something a little more powerful, you can also pick up the iPhone 17 for free from T-Mobile when signing on for 24 months of an Experience More plan and trading in an eligible phone. That gets you unthrottled 5G data, 4K streaming, and enough international roaming for even the most adventurous of travellers.

It’s important to note that T-Mobile will charge taxes on these free deals and a $35 device connection fee. Is this really “free” when you need to sign up to something or pay an upfront fee? It’s a gray area — we’re doing our best, OK?

Score an iPhone 17 for free this week with T-Mobile.

#TMobile #giving #Apple #iPhone #free #claim">T-Mobile is giving away the Apple iPhone 17 for free — how to claim

TL;DR: Score a free iPhone 17e when signing up for a T-Mobile plan with no trade-in required. Alternatively, you can get the iPhone 17 for free from T-Mobile when signing up for an Experience More plan and trading in an eligible device.


In the mobile world, the word “free” is usually followed by a list of caveats that make you wish you never started looking for a deal. You usually need to sign up for the most expensive plan or trade-in a premium phone to get your hands on what you really want. But that’s not the case with the latest T-Mobile offer.

T-Mobile is offering a rare deal on the newly-released Apple iPhone 17e. For a limited time, you can pick up this A19-powered device for free by simply opening a new line.

You’ll need to activate a new line on T-Mobile’s Experience Beyond or Experience More plans to get the iPhone 17e for free. The phone’s full retail price is covered via 24 monthly bill credits, and since you aren’t trading in your old phone, you can keep it as a backup, give it to a kid, or sell it on a third-party site to actually make money on this deal.

Mashable’s Stan Shroeder got his hands on the iPhone 17e and said “The combination of having Apple’s latest chip and a decent amount of storage means this phone will be relevant for at least four to five years.” That’s an impressive lifespan for a budget-friendly phone, particularly when it’s free.

If you need something a little more powerful, you can also pick up the iPhone 17 for free from T-Mobile when signing on for 24 months of an Experience More plan and trading in an eligible phone. That gets you unthrottled 5G data, 4K streaming, and enough international roaming for even the most adventurous of travellers.

It’s important to note that T-Mobile will charge taxes on these free deals and a $35 device connection fee. Is this really “free” when you need to sign up to something or pay an upfront fee? It’s a gray area — we’re doing our best, OK?

Score an iPhone 17 for free this week with T-Mobile.

#TMobile #giving #Apple #iPhone #free #claim

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