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‘The Wailing’ Is a Korean Horror Masterpiece You Can’t Brace Yourself For

‘The Wailing’ Is a Korean Horror Masterpiece You Can’t Brace Yourself For

In the pantheon of Korean possession-horror media, director Na Hong-jin’s 2016 film The Wailing (Goksung) shares an uncanny kinship with another slept-on entry in the genre. Sure, it’s got the usual fixings: a doe-eyed hero, a cynical side character not long for this world, a wise shaman, some sort of demon, and the unlucky family member the protagonist is tasked with saving from spiritual ruin. But like Jang Jae-hyun’s 2024 film Exhuma, The Wailing takes these familiar hallmarks and injects them with real postcolonial trauma—Japan as the x-factor in its paranoia-soaked horror—transforming it into one of the most haunting cinematic experiences, even if you are divorced from the cultural splash zone of its deep-seated dread and prejudice.

The setting of The Wailing, like any good horror film worth its salt, is a quiet, isolated countryside town where everyone knows everyone. Here, an inept and comfortably lazy cop, who even his colleagues groan about working with, named Jong-goo (Kwak Do-won), suddenly becomes important at work when a mysterious plague haunts the sequestered South Korean village. All anyone knows is that whatever ailment’s been possessing people has caused them to go on a violent rampage, killing their loved ones and leaving them in a vegetative stupor. It’s a case Jong-goo is ill-equipped to solve but is forced to tap into the height of his deductive prowess—however accidental and hapless—to solve the strange occurrence in their village when it claims his daughter. And all signs point to the uncanny arrival of a Japanese foreigner, called “Japanese Man” (played by Jun Kunimura), in their village. But his presence, however sinister, is only the tip of the iceberg of suspects behind the quiet town’s occult conspiracy.

When all the horrors come rushing to Jong-goo’s doorstep, the mystique of The Wailing’s nesting dolls of mysteries braid together, making his paranoia seep from the screen and enter the viewer’s own consciousness. Along the way, The Wailing doesn’t lean on cheap jump scares to sell that sensorium of horror bubbling to the surface. Instead, it lingers. It hangs on shots. It lets dread bloom in the distance as something awful contorts just far enough away to spot you, then moseys toward you at its own pace. It is as fitting a metaphor as any for The Wailing‘s measured pace. It builds dread not through noise, but through presence. And it’s really good at it.

At the eye of the storm is Jong-goo—the bumbling policeman at the center of it all—who, alongside viewers, knows he’s on the right track, not handwaving the case as a string of strung-out drug users, but as something beyond a mountainous collection of empirical evidence. It doesn’t do him any favors that he’s going off a random nightmare of the Japanese man, making his man-who-cried-wolf case all the more perilous before you take into consideration his wanton prejudice against the stranger being bad for the believability of his over-the-top interrogations.

Layered into all this is a Shogun-like discord around language. Jong-goo repeatedly hurls slurs at the Japanese man, who he’s 99 percent sure is behind everything—a choice that’s entirely his, even as his fellow officers hesitate to follow his marching orders. All the while, a priest, clearly in over his head, serves as the translator between Joon-goo—who’s treating recurring nightmares as evidence—and the Japanese man, who’s visibly exhausted by having his admittedly cultish solitude disturbed. The language barrier becomes another source of paranoia, another veil between truth and assumption. The Wailing delights in playing themes and motifs.

The film owes its ominous atmosphere to the collective powers of its cast: Kunimura as the enigmatic outsider, Chun Woo-hee as the eerie “Mysterious Woman,” and Hwang Jung-min as the smarmy shaman whose rituals throw another wrench into the chaos. Their performances are a boon to the film’s winning, dizzying paranoia. Viewers are right there with Jong-goo, like Peter Parker in No Way Home, spider-sense going haywire in a revolving room full of people smiling to his face while, probably, wishing him ill. It’s the kind of paranoia-fueled horror where danger might be staring you dead in the face or helping you look for keys, even though they’re the ones who hid them.

It’s this friction between certainty and doubt, prejudice and paranoia, that makes The Wailing such an engrossing entry in the possession horror canon. It juggles so many spinning plates that don’t seem to fit together: part crime drama, part shamanistic fever dream. And yet, it does. Neatly and devastatingly.

Its cinematography is remarkable. Every frame emanates the air of leaving all of its eerie, beautiful, and unhinged imagery on screen. All in the effort of birthing a horror that wears an asymmetric face, slow-cooked in dread and juxtaposed against the oppressive quiet serenity of the countryside, where dangers could be lying in wait among the hills or inside the disheveled homes of people you once felt safe around.

The Wailing isn’t “elevated horror” or “cultural horror” in the way fans often label films that avoid jump scares or dabble in uncomfortable politics. It’s a mysterious third thing that’s become novel: genuineness. Hong-jin’s 2016 film unflinchingly explores how prejudice, ego, and social standing can cloud judgment—especially when someone’s expected to readily and repeatedly solve a mystery bigger than themselves. And somehow, despite Jong-goo being a scumbag, you empathize with him. Not for the racism, obviously, but he’s a hero in his daughter’s eyes. Not because he’s a good cop (he’s not), but because he’s her dad. Father is God in the eyes of a child. And the fear of failing her is so visceral, it permeates through the screen and soaks in the viewers’ bones—even when his daughter’s puppeteered silhouette stands in doorways like death itself.

By the time the film crescendos into its Orpheus-esque finale, many of its grotesque horrors have already sunk beneath the surface. What’s left is the undertow; a humongous wave threatens to pull viewers under with Jung-goo. And then, quietly, it leaves you with a feeling that echoes louder than any scream: Evil doesn’t have to be insidious. Sometimes it just lays out bait, not knowing what it’ll catch, reeling in whatever bites the line. Sussing out whether that evil is a perceived threat or a genuine one is where things get messy for Jong-goo, making The Wailing such a gem of a horror film.

I’m not haughty enough to claim I’ve fully unraveled The Wailing—or Exhuma, for that matter—and their shared excavation of postcolonial trauma between Japan and South Korea. But what lingers is unmistakable: a theme that functions like a one-way mirror—one that’s universal in its reflection, and personal in its sting. The Wailing picks at that scab, weaving apprehension and disorientation into something far more intimate. In all its chaos, it succeeded not just as horror but as a deeply affecting crime drama in disguise. It’s a film that haunts you long after the credits roll, not because it screams, but because it speaks plainly. And what it says is terrifying.

The Wailing is streaming on Hulu.

Want more io9 news? Check out when to expect the latest Marvel, Star Wars, and Star Trek releases, what’s next for the DC Universe on film and TV, and everything you need to know about the future of Doctor Who.

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#Wailing #Korean #Horror #Masterpiece #Brace

Critical coverage usually draws an angry email or two. For Ina and David Steiner, it led to live cockroaches, a fetal pig, and a bloody Halloween mask.

On Monday, July 27, eBay and several former executives agreed to pay $55.7 million to resolve the couple’s lawsuit over the 2019 corporate harassment campaign.

The Steiners are the married founders of EcommerceBytes, a news site covering eBay and the broader ecommerce industry. They filed the civil case in 2021 after members of eBay’s security team sent them threats, disturbing packages, and unwanted visitors in an effort to influence the site’s reporting.

Of the $55.7 million settlement, $48.7 million will go directly to the Steiners. EBay will pay $46.15 million, former CEO Devin Wenig will pay $2 million, former senior vice president Wendy Jones will pay $500,000, and former chief communications officer Steve Wymer will pay $50,000. The remaining $7 million will go to nonprofit organizations. EBay will contribute $6 million, while Wenig will donate another $1 million to a group protecting First Amendment rights in Ina Steiner’s name.

The agreement also allows the Steiners to keep talking publicly about the case. It contains no confidentiality provision, a priority for the couple because they wanted the settlement to discourage other corporations from trying to intimidate journalists over critical coverage.

To understand why the Steiners considered that transparency so important, it helps to go back to how the campaign began.

From critical coverage to criminal charges

When eBay’s security team began targeting the Steiners in 2019, the couple had already spent two decades covering the company and other online marketplaces, such as Amazon and Etsy. Through EcommerceBytes, they reported on the issues affecting online sellers, including fees, policy changes, and the executives making those decisions.

The internal lead-up to the campaign only became clear years later — the Steiners initially filed their civil lawsuit in July 2021 and amended it in March 2023. Ina Steiner later told Wired in July 2026 that the litigation gave the couple access to roughly 68,000 documents showing how eBay executives discussed the site behind the scenes.

Those records traced a steady escalation. According to the amended complaint, Wenig sent Wymer a link to an April 10, 2019, EcommerceBytes article about his compensation. Wymer responded, “We are going to crush this lady.”

The following month, Jones allegedly asked eBay security chief Jim Baugh to address criticism of the company “off the radar” and told him she did not want to know the details. Then, on Aug. 1, 2019, EcommerceBytes published an article questioning Wenig’s handling of eBay’s litigation against Amazon. Within half an hour, Wenig allegedly told Wymer that if they were ever going to “take her down,” referring to Ina Steiner, “now is the time.”

Four days later, the harassment campaign allegedly began. According to eBay’s admissions to federal prosecutors, members of its security team targeted the Steiners between Aug. 5 and Aug. 23, 2019. Anonymous accounts on what was then Twitter criticized EcommerceBytes and threatened to show up at the couple’s home in Natick, Massachusetts.

The campaign quickly reached their front door. In addition to the cockroaches, fetal pig, and bloody mask, the group allegedly sent live spiders, fly larvae, a funeral wreath, and a book about surviving the death of a spouse. Pornographic magazines addressed to David were allegedly delivered to a neighbor, while Craigslist ads allegedly invited strangers to the Steiners’ home for sex, a block party, and an estate sale. One night, an emergency plumber even arrived unannounced.

As the messages and deliveries continued, the language inside eBay remained aggressive. On Aug. 11, Wymer allegedly told Baugh, “I want to see ashes. As long as it takes. Whatever it takes.” The group also took the harassment offline — several members of eBay’s security team allegedly traveled from California to Massachusetts, followed the Steiners in a rented van, and attempted to install a GPS tracker on their car.

They also had an unusual plan for how the campaign would end. EBay security manager Brian Gilbert, a former police captain, was allegedly supposed to approach the Steiners and offer to stop the attacks his colleagues were secretly carrying out. EBay would then appear to have solved a problem its own employees had created.

That plan unraveled when the Steiners realized they were being followed and contacted local police. Once members of the group learned they were under investigation, they allegedly made false statements, deleted digital evidence, and falsified records in an attempt to hide eBay’s involvement.

Wenig, Wymer, and Jones were not criminally charged, and Wenig has maintained that he was requesting a communications response and knew nothing about the harassment. EBay’s internal investigation found his messages inappropriate but said it uncovered no evidence that he authorized the security team’s actions.

Federal prosecutors eventually charged seven former eBay employees and contractors in 2020, all of whom eventually pleaded guilty. Four received prison sentences between July 2021 and October 2022, including Baugh, who was sentenced to 57 months in September 2022. Two others received one year of home confinement later that year. The final defendant, Gilbert, was sentenced in July 2024 to time served and one year of supervised release.

The consequences also reached eBay itself. In January 2024, federal prosecutors charged the company with six felony offenses, including stalking, witness tampering, and obstruction of justice. EBay admitted to a detailed account of the campaign, paid the maximum penalty of $3 million, and agreed to retain an independent compliance monitor for three years.

The new settlement, though, resolves the Steiners’ civil claims against eBay, Wenig, Jones, and Wymer. The couple also reached separate settlements with the other former employees named in the lawsuit, although those terms were not disclosed.

EBay says it has changed

In a public statement published July 28, 2026, eBay called what happened “wrong, reprehensible and should never have happened.” The company condemned the employees who pleaded guilty and acknowledged the “unprofessional tone” of messages involving Wenig, Wymer, and Jones.

EBay said new leaders have joined the company since 2019 and that it has strengthened its policies, internal controls, and employee training. Wenig has continued to maintain that he knew nothing about the campaign, saying through a representative that he was saddened it happened while he was CEO.

After the packages, threats, surveillance, criminal cases, and six years of litigation, the campaign still failed at its original goal. EcommerceBytes remains online, and Ina Steiner got to publish the news of eBay’s settlement herself. Talk about closure!

#EBay #pay #million #journalists #cyberstalking #case">EBay to pay .7 million in journalists’ cyberstalking case
                                                            Critical coverage usually draws an angry email or two. For Ina and David Steiner, it led to live cockroaches, a fetal pig, and a bloody Halloween mask.On Monday, July 27, eBay and several former executives agreed to pay .7 million to resolve the couple’s lawsuit over the 2019 corporate harassment campaign.The Steiners are the married founders of EcommerceBytes, a news site covering eBay and the broader ecommerce industry. They filed the civil case in 2021 after members of eBay’s security team sent them threats, disturbing packages, and unwanted visitors in an effort to influence the site’s reporting.
Of the .7 million settlement, .7 million will go directly to the Steiners. EBay will pay .15 million, former CEO Devin Wenig will pay  million, former senior vice president Wendy Jones will pay 0,000, and former chief communications officer Steve Wymer will pay ,000. The remaining  million will go to nonprofit organizations. EBay will contribute  million, while Wenig will donate another  million to a group protecting First Amendment rights in Ina Steiner’s name.The agreement also allows the Steiners to keep talking publicly about the case. It contains no confidentiality provision, a priority for the couple because they wanted the settlement to discourage other corporations from trying to intimidate journalists over critical coverage.To understand why the Steiners considered that transparency so important, it helps to go back to how the campaign began.From critical coverage to criminal chargesWhen eBay’s security team began targeting the Steiners in 2019, the couple had already spent two decades covering the company and other online marketplaces, such as Amazon and Etsy. Through EcommerceBytes, they reported on the issues affecting online sellers, including fees, policy changes, and the executives making those decisions.The internal lead-up to the campaign only became clear years later — the Steiners initially filed their civil lawsuit in July 2021 and amended it in March 2023. Ina Steiner later told Wired in July 2026 that the litigation gave the couple access to roughly 68,000 documents showing how eBay executives discussed the site behind the scenes.Those records traced a steady escalation. According to the amended complaint, Wenig sent Wymer a link to an April 10, 2019, EcommerceBytes article about his compensation. Wymer responded, “We are going to crush this lady.”
        
            Mashable Light Speed
        
        
    
The following month, Jones allegedly asked eBay security chief Jim Baugh to address criticism of the company “off the radar” and told him she did not want to know the details. Then, on Aug. 1, 2019, EcommerceBytes published an article questioning Wenig’s handling of eBay’s litigation against Amazon. Within half an hour, Wenig allegedly told Wymer that if they were ever going to “take her down,” referring to Ina Steiner, “now is the time.”
    
        This Tweet is currently unavailable. It might be loading or has been removed.
    


Four days later, the harassment campaign allegedly began. According to eBay’s admissions to federal prosecutors, members of its security team targeted the Steiners between Aug. 5 and Aug. 23, 2019. Anonymous accounts on what was then Twitter criticized EcommerceBytes and threatened to show up at the couple’s home in Natick, Massachusetts.The campaign quickly reached their front door. In addition to the cockroaches, fetal pig, and bloody mask, the group allegedly sent live spiders, fly larvae, a funeral wreath, and a book about surviving the death of a spouse. Pornographic magazines addressed to David were allegedly delivered to a neighbor, while Craigslist ads allegedly invited strangers to the Steiners’ home for sex, a block party, and an estate sale. One night, an emergency plumber even arrived unannounced.As the messages and deliveries continued, the language inside eBay remained aggressive. On Aug. 11, Wymer allegedly told Baugh, “I want to see ashes. As long as it takes. Whatever it takes.” The group also took the harassment offline — several members of eBay’s security team allegedly traveled from California to Massachusetts, followed the Steiners in a rented van, and attempted to install a GPS tracker on their car.
    
        This Tweet is currently unavailable. It might be loading or has been removed.
    


They also had an unusual plan for how the campaign would end. EBay security manager Brian Gilbert, a former police captain, was allegedly supposed to approach the Steiners and offer to stop the attacks his colleagues were secretly carrying out. EBay would then appear to have solved a problem its own employees had created.That plan unraveled when the Steiners realized they were being followed and contacted local police. Once members of the group learned they were under investigation, they allegedly made false statements, deleted digital evidence, and falsified records in an attempt to hide eBay’s involvement.
    
        This Tweet is currently unavailable. It might be loading or has been removed.
    


Wenig, Wymer, and Jones were not criminally charged, and Wenig has maintained that he was requesting a communications response and knew nothing about the harassment. EBay’s internal investigation found his messages inappropriate but said it uncovered no evidence that he authorized the security team’s actions.Federal prosecutors eventually charged seven former eBay employees and contractors in 2020, all of whom eventually pleaded guilty. Four received prison sentences between July 2021 and October 2022, including Baugh, who was sentenced to 57 months in September 2022. Two others received one year of home confinement later that year. The final defendant, Gilbert, was sentenced in July 2024 to time served and one year of supervised release.
    
        This Tweet is currently unavailable. It might be loading or has been removed.
    


The consequences also reached eBay itself. In January 2024, federal prosecutors charged the company with six felony offenses, including stalking, witness tampering, and obstruction of justice. EBay admitted to a detailed account of the campaign, paid the maximum penalty of  million, and agreed to retain an independent compliance monitor for three years.The new settlement, though, resolves the Steiners’ civil claims against eBay, Wenig, Jones, and Wymer. The couple also reached separate settlements with the other former employees named in the lawsuit, although those terms were not disclosed.EBay says it has changedIn a public statement published July 28, 2026, eBay called what happened “wrong, reprehensible and should never have happened.” The company condemned the employees who pleaded guilty and acknowledged the “unprofessional tone” of messages involving Wenig, Wymer, and Jones.EBay said new leaders have joined the company since 2019 and that it has strengthened its policies, internal controls, and employee training. Wenig has continued to maintain that he knew nothing about the campaign, saying through a representative that he was saddened it happened while he was CEO.After the packages, threats, surveillance, criminal cases, and six years of litigation, the campaign still failed at its original goal. EcommerceBytes remains online, and Ina Steiner got to publish the news of eBay’s settlement herself. Talk about closure!

                    
                                            
                            
                        
                                    #EBay #pay #million #journalists #cyberstalking #case

eBay and several former executives agreed to pay $55.7 million to resolve the couple’s lawsuit over the 2019 corporate harassment campaign.

The Steiners are the married founders of EcommerceBytes, a news site covering eBay and the broader ecommerce industry. They filed the civil case in 2021 after members of eBay’s security team sent them threats, disturbing packages, and unwanted visitors in an effort to influence the site’s reporting.

Of the $55.7 million settlement, $48.7 million will go directly to the Steiners. EBay will pay $46.15 million, former CEO Devin Wenig will pay $2 million, former senior vice president Wendy Jones will pay $500,000, and former chief communications officer Steve Wymer will pay $50,000. The remaining $7 million will go to nonprofit organizations. EBay will contribute $6 million, while Wenig will donate another $1 million to a group protecting First Amendment rights in Ina Steiner’s name.

The agreement also allows the Steiners to keep talking publicly about the case. It contains no confidentiality provision, a priority for the couple because they wanted the settlement to discourage other corporations from trying to intimidate journalists over critical coverage.

To understand why the Steiners considered that transparency so important, it helps to go back to how the campaign began.

From critical coverage to criminal charges

When eBay’s security team began targeting the Steiners in 2019, the couple had already spent two decades covering the company and other online marketplaces, such as Amazon and Etsy. Through EcommerceBytes, they reported on the issues affecting online sellers, including fees, policy changes, and the executives making those decisions.

The internal lead-up to the campaign only became clear years later — the Steiners initially filed their civil lawsuit in July 2021 and amended it in March 2023. Ina Steiner later told Wired in July 2026 that the litigation gave the couple access to roughly 68,000 documents showing how eBay executives discussed the site behind the scenes.

Those records traced a steady escalation. According to the amended complaint, Wenig sent Wymer a link to an April 10, 2019, EcommerceBytes article about his compensation. Wymer responded, “We are going to crush this lady.”

The following month, Jones allegedly asked eBay security chief Jim Baugh to address criticism of the company “off the radar” and told him she did not want to know the details. Then, on Aug. 1, 2019, EcommerceBytes published an article questioning Wenig’s handling of eBay’s litigation against Amazon. Within half an hour, Wenig allegedly told Wymer that if they were ever going to “take her down,” referring to Ina Steiner, “now is the time.”

Four days later, the harassment campaign allegedly began. According to eBay’s admissions to federal prosecutors, members of its security team targeted the Steiners between Aug. 5 and Aug. 23, 2019. Anonymous accounts on what was then Twitter criticized EcommerceBytes and threatened to show up at the couple’s home in Natick, Massachusetts.

The campaign quickly reached their front door. In addition to the cockroaches, fetal pig, and bloody mask, the group allegedly sent live spiders, fly larvae, a funeral wreath, and a book about surviving the death of a spouse. Pornographic magazines addressed to David were allegedly delivered to a neighbor, while Craigslist ads allegedly invited strangers to the Steiners’ home for sex, a block party, and an estate sale. One night, an emergency plumber even arrived unannounced.

As the messages and deliveries continued, the language inside eBay remained aggressive. On Aug. 11, Wymer allegedly told Baugh, “I want to see ashes. As long as it takes. Whatever it takes.” The group also took the harassment offline — several members of eBay’s security team allegedly traveled from California to Massachusetts, followed the Steiners in a rented van, and attempted to install a GPS tracker on their car.

They also had an unusual plan for how the campaign would end. EBay security manager Brian Gilbert, a former police captain, was allegedly supposed to approach the Steiners and offer to stop the attacks his colleagues were secretly carrying out. EBay would then appear to have solved a problem its own employees had created.

That plan unraveled when the Steiners realized they were being followed and contacted local police. Once members of the group learned they were under investigation, they allegedly made false statements, deleted digital evidence, and falsified records in an attempt to hide eBay’s involvement.

Wenig, Wymer, and Jones were not criminally charged, and Wenig has maintained that he was requesting a communications response and knew nothing about the harassment. EBay’s internal investigation found his messages inappropriate but said it uncovered no evidence that he authorized the security team’s actions.

Federal prosecutors eventually charged seven former eBay employees and contractors in 2020, all of whom eventually pleaded guilty. Four received prison sentences between July 2021 and October 2022, including Baugh, who was sentenced to 57 months in September 2022. Two others received one year of home confinement later that year. The final defendant, Gilbert, was sentenced in July 2024 to time served and one year of supervised release.

The consequences also reached eBay itself. In January 2024, federal prosecutors charged the company with six felony offenses, including stalking, witness tampering, and obstruction of justice. EBay admitted to a detailed account of the campaign, paid the maximum penalty of $3 million, and agreed to retain an independent compliance monitor for three years.

The new settlement, though, resolves the Steiners’ civil claims against eBay, Wenig, Jones, and Wymer. The couple also reached separate settlements with the other former employees named in the lawsuit, although those terms were not disclosed.

EBay says it has changed

In a public statement published July 28, 2026, eBay called what happened “wrong, reprehensible and should never have happened.” The company condemned the employees who pleaded guilty and acknowledged the “unprofessional tone” of messages involving Wenig, Wymer, and Jones.

EBay said new leaders have joined the company since 2019 and that it has strengthened its policies, internal controls, and employee training. Wenig has continued to maintain that he knew nothing about the campaign, saying through a representative that he was saddened it happened while he was CEO.

After the packages, threats, surveillance, criminal cases, and six years of litigation, the campaign still failed at its original goal. EcommerceBytes remains online, and Ina Steiner got to publish the news of eBay’s settlement herself. Talk about closure!

#EBay #pay #million #journalists #cyberstalking #case">EBay to pay $55.7 million in journalists’ cyberstalking case

Critical coverage usually draws an angry email or two. For Ina and David Steiner, it led to live cockroaches, a fetal pig, and a bloody Halloween mask.

On Monday, July 27, eBay and several former executives agreed to pay $55.7 million to resolve the couple’s lawsuit over the 2019 corporate harassment campaign.

The Steiners are the married founders of EcommerceBytes, a news site covering eBay and the broader ecommerce industry. They filed the civil case in 2021 after members of eBay’s security team sent them threats, disturbing packages, and unwanted visitors in an effort to influence the site’s reporting.

Of the $55.7 million settlement, $48.7 million will go directly to the Steiners. EBay will pay $46.15 million, former CEO Devin Wenig will pay $2 million, former senior vice president Wendy Jones will pay $500,000, and former chief communications officer Steve Wymer will pay $50,000. The remaining $7 million will go to nonprofit organizations. EBay will contribute $6 million, while Wenig will donate another $1 million to a group protecting First Amendment rights in Ina Steiner’s name.

The agreement also allows the Steiners to keep talking publicly about the case. It contains no confidentiality provision, a priority for the couple because they wanted the settlement to discourage other corporations from trying to intimidate journalists over critical coverage.

To understand why the Steiners considered that transparency so important, it helps to go back to how the campaign began.

From critical coverage to criminal charges

When eBay’s security team began targeting the Steiners in 2019, the couple had already spent two decades covering the company and other online marketplaces, such as Amazon and Etsy. Through EcommerceBytes, they reported on the issues affecting online sellers, including fees, policy changes, and the executives making those decisions.

The internal lead-up to the campaign only became clear years later — the Steiners initially filed their civil lawsuit in July 2021 and amended it in March 2023. Ina Steiner later told Wired in July 2026 that the litigation gave the couple access to roughly 68,000 documents showing how eBay executives discussed the site behind the scenes.

Those records traced a steady escalation. According to the amended complaint, Wenig sent Wymer a link to an April 10, 2019, EcommerceBytes article about his compensation. Wymer responded, “We are going to crush this lady.”

The following month, Jones allegedly asked eBay security chief Jim Baugh to address criticism of the company “off the radar” and told him she did not want to know the details. Then, on Aug. 1, 2019, EcommerceBytes published an article questioning Wenig’s handling of eBay’s litigation against Amazon. Within half an hour, Wenig allegedly told Wymer that if they were ever going to “take her down,” referring to Ina Steiner, “now is the time.”

Four days later, the harassment campaign allegedly began. According to eBay’s admissions to federal prosecutors, members of its security team targeted the Steiners between Aug. 5 and Aug. 23, 2019. Anonymous accounts on what was then Twitter criticized EcommerceBytes and threatened to show up at the couple’s home in Natick, Massachusetts.

The campaign quickly reached their front door. In addition to the cockroaches, fetal pig, and bloody mask, the group allegedly sent live spiders, fly larvae, a funeral wreath, and a book about surviving the death of a spouse. Pornographic magazines addressed to David were allegedly delivered to a neighbor, while Craigslist ads allegedly invited strangers to the Steiners’ home for sex, a block party, and an estate sale. One night, an emergency plumber even arrived unannounced.

As the messages and deliveries continued, the language inside eBay remained aggressive. On Aug. 11, Wymer allegedly told Baugh, “I want to see ashes. As long as it takes. Whatever it takes.” The group also took the harassment offline — several members of eBay’s security team allegedly traveled from California to Massachusetts, followed the Steiners in a rented van, and attempted to install a GPS tracker on their car.

They also had an unusual plan for how the campaign would end. EBay security manager Brian Gilbert, a former police captain, was allegedly supposed to approach the Steiners and offer to stop the attacks his colleagues were secretly carrying out. EBay would then appear to have solved a problem its own employees had created.

That plan unraveled when the Steiners realized they were being followed and contacted local police. Once members of the group learned they were under investigation, they allegedly made false statements, deleted digital evidence, and falsified records in an attempt to hide eBay’s involvement.

Wenig, Wymer, and Jones were not criminally charged, and Wenig has maintained that he was requesting a communications response and knew nothing about the harassment. EBay’s internal investigation found his messages inappropriate but said it uncovered no evidence that he authorized the security team’s actions.

Federal prosecutors eventually charged seven former eBay employees and contractors in 2020, all of whom eventually pleaded guilty. Four received prison sentences between July 2021 and October 2022, including Baugh, who was sentenced to 57 months in September 2022. Two others received one year of home confinement later that year. The final defendant, Gilbert, was sentenced in July 2024 to time served and one year of supervised release.

The consequences also reached eBay itself. In January 2024, federal prosecutors charged the company with six felony offenses, including stalking, witness tampering, and obstruction of justice. EBay admitted to a detailed account of the campaign, paid the maximum penalty of $3 million, and agreed to retain an independent compliance monitor for three years.

The new settlement, though, resolves the Steiners’ civil claims against eBay, Wenig, Jones, and Wymer. The couple also reached separate settlements with the other former employees named in the lawsuit, although those terms were not disclosed.

EBay says it has changed

In a public statement published July 28, 2026, eBay called what happened “wrong, reprehensible and should never have happened.” The company condemned the employees who pleaded guilty and acknowledged the “unprofessional tone” of messages involving Wenig, Wymer, and Jones.

EBay said new leaders have joined the company since 2019 and that it has strengthened its policies, internal controls, and employee training. Wenig has continued to maintain that he knew nothing about the campaign, saying through a representative that he was saddened it happened while he was CEO.

After the packages, threats, surveillance, criminal cases, and six years of litigation, the campaign still failed at its original goal. EcommerceBytes remains online, and Ina Steiner got to publish the news of eBay’s settlement herself. Talk about closure!

#EBay #pay #million #journalists #cyberstalking #case

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