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Your online reservations are telling restaurants all about you

Your online reservations are telling restaurants all about you

Are you a red wine drinker? A high spender? Or perhaps you’re a slow eater, the sort who takes up a restaurant’s table for longer than they’d like. You might not even know — but OpenTable does.

Those are just a few of the notes that the reservation platform has started serving up to some restaurant staff when you make a booking, all based on the orders you’ve made and money you’ve spent at other restaurants in the past.

Kat Menter, a host at a Michelin-starred restaurant who posts about food online as Eating Out Austin, first spotted the new “AI-assisted” tags at work a few weeks ago and shared a look at the system on TikTok. Most flag that a customer frequently orders specific drinks, like red wine or cocktails, but others note customers who spend more than average, frequently leave reviews (“Be nice to them,” Menter jokes), or have a tendency to cancel tables at the last minute. “Mine just says ‘juice,’” she admits. “I love to brunch, that is true.”

The trademark AI “sparkle” accompanies each tag.
Screenshot: Eating Out Austin

If you’re anything like me, all this might have come as a surprise. I just use OpenTable to make reservations, after all — so how does it know what I’ve ordered?

The truth is, OpenTable — like Resy and other rivals — has always done more than just help you find a table. The platform is billed to restaurants as a one-stop shop to handle reservations, waitlists, reviews, marketing, and more, but it also offers its own table management software, along with integrations into the most popular point of sale (POS) systems in the industry, such as Toast or Epos. These are the tools that run much of the day-to-day in restaurants themselves, including inventory, orders, and payments.

That’s how OpenTable knows that you usually order a couple glasses of white wine with dinner. You don’t even have to make the booking through OpenTable — so long as you have an OpenTable account, and give the restaurant your phone number or email, your booking might be paired to your profile regardless. OpenTable will then know when you arrived, what you ordered, how much you spent, what time you paid, and more besides. The data finds a way.

Still, the company might also know less about you than you think. I used its privacy rights request form to pull a copy of all the data it has on me, and it was reassuringly dull: some basic contact details, a list of the reservations I’d made through the platform, and some limited credit card information. One reservation, from 2012, had the note that I was a “first time diner,” and that’s about it.

Screenshot of Eating Out Austin video from TikTok showing an OpenTable AI-assisted tag that someone is a frequent reviewer

Now restaurants will know to be nice to online reviewers.
Screenshot: Eating Out Austin

But let’s say OpenTable knows more about you than it does me. What would a restaurant want with that information? It’s essentially a shorter, simpler version of the sort of research and notes that some restaurants — especially in fine dining — handle anyway. Certain Michelin-starred restaurants spend hours each week digging into guests’ social media profiles to predict their preferences, and San Francisco’s Lazy Bear maintains a database of 115,000 past guests in case they ever come back. Menter tells me that the Austin restaurant where she works tracks some of these details too. There are practical notes, like which customers always arrive late and who has a tendency to be a no-show, but also more personal touches — there’s the guy who always brings first dates, so there’s a note for staff to act like they’ve not seen him before, or the couple who are veterans and would both prefer to be seated with their backs to a wall and a view of the exit.

“We keep note of your kid’s name, how many visits you’ve had with us, if there are any dishes you absolutely love, things like that,” Menter says. “It’s all meant to surprise and delight each reservation.”

She’s less confident that OpenTable’s AI-assisted notes can do the same job. “We’ve been taking them with a grain of salt,” she says, adding that “many of them just seem random.” The automated notes are obviously simpler than the restaurant’s own, but worse, they’ll lump together an account holder’s data with everyone else they’ve ever dined with. Someone might pick up the “high spender” tag for handling a business dinner on a company card, or a teetotaler might be flagged as a cocktail lover if they’re often out with friends who drink. There’s a privacy problem here, but plenty of practical ones too. “I revert to not trusting the tags,” Menter notes.

Screenshot of Eating Out Austin video from TikTok showing an OpenTable AI-assisted tag that someone is a high spender

Are you a high spender?
Screenshot: Eating Out Austin

OpenTable wouldn’t say how long it’s been collecting POS data, nor when it started sharing it with restaurants. Senior director of communications Mary-Kate Smitherman tells The Verge that the AI-assisted tags are a beta feature, currently only available to restaurants on its OpenTable Pro plan. She didn’t tell me what AI model the company employs, but says that it isn’t used to process individual guest data. Instead, the AI element is in analyzing restaurant item descriptions like “glass of cabernet” to categorize them as “red wine,” making it possible to classify and aggregate large, messy datasets of customer orders.

“We’ve been taking them with a grain of salt.”

The tech “both benefits the business and offers a special experience for the diner,” Smitherman says, and was introduced “following feedback and requests” from restaurants. “They might help a server suggest a dish you’ll love or recognize that you prefer a more relaxed dining pace,” for example. She confirms that OpenTable shares the information “across our network,” before defending its right to do so. “What we share with restaurants is guided by the choices you’ve made in your privacy preferences,” she says, pointing me toward the platform’s privacy policy.

The privacy policy is actually a little opaque on this. Of course it notes that data will be shared with a restaurant when you book, but only lists the details you might expect: your name, contact details, party size, and special requests, along with a vague “dining preferences” catch-all. There’s a note that it may also share “additional information about your dining activity at that restaurant or restaurant group in the past,” but no indication that information from visits to unrelated restaurants would be included.

A separate section admits that OpenTable collects POS data from participating restaurants (“such as items ordered, bill total, and time spent at the restaurant”), but only says this will be used “to provide aggregate information to the restaurant about their customers.” While the policy itself defines aggregated information as “general statistics that cannot be linked to you or any other specific user,” Smitherman tells me that it also refers to “aggregated insights about individual customers” — like the fact that I, on aggregate, drink a lot of red wine.

Screenshot of Eating Out Austin video from TikTok showing an OpenTable AI-assisted tag that someone orders red wine frequently

It me.
Screenshot: Eating Out Austin

As Smitherman suggests, users can opt out. You can do so by logging into your account, heading to your profile, and then going to the “Preferences” page. You’ll find six options related to the privacy policy, but the one that matters most is the last one: “Allow OpenTable to use Point of Sale information.” Untick that, and your order history should be your own again.

For now, this appears to be unique to OpenTable. Its chief rival, Resy, collects “transaction data” and “metadata about your dining habits and experiences,” according to its privacy policy, which can be shared with “restaurants and their affiliates.” But Resy communications director Lauren Young tells me that “point of sale data or guestbook information” aren’t shared with “unaffiliated restaurants.” Restaurants with the same owners might be able to share information between them, but unlike with OpenTable, details drawn from your dining history with them won’t be handed to other restaurants under different ownership.

Take this as a good reminder that OpenTable was never only about reservations, and that you were always part of the product, whether you knew it or not.

But you probably don’t need to worry that a restaurant is going to treat you too differently because it knows what wine you like or how long you tend to eat for. At least not yet, while these tools are so rudimentary that staff are as likely to ignore them as take them into account.

“These tags are similar to anonymous tips, from an unreliable narrator,” Menter says. “You were probably going to get good (or bad) service anyway.”

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Hot showers, like electricity, are a luxury that’s easy to take for granted. That all changes after a few nights camping at a music festival, a week toiling at a backcountry job site, or overlanding all summer in the great unknown. An itchy scalp and the vague smell of warm clams suddenly make the idea of spending hundreds on a portable shower seem less absurd.

I’ve been testing the Hottap Go from Australia-based Joolca while vanlifing to shower after surfing and to wash up after cooking. It features a 12L integrated water tank which is an improvement on other portable showers that require an external container and long, cumbersome hose that’s easy to trip over. The Hottap Go also recirculates the water until it reaches your chosen temperature. This slows things down a bit, compared to “instant” portable showers, but it doesn’t waste water since it won’t produce an initial shock of cold water that’s usually sprayed into the ground.

The $554 Hottap Go requires an external 12V power source, but in the US Joolca sells a 12V / 5A $165 power bank that attaches magnetically to the case. In Europe I had to roll my own with an €85 (about $100) power bank found on Amazon. The result is a true, fully self-contained hot water system that can be taken anywhere.

$554

The Good

  • All-in-one solution for hot showers anywhere
  • Water tank large enough for two showers
  • All accessories and attachments store inside the unit
  • No water wasted unlike competitors
  • Temperature remains steady

The Bad

  • Very expensive
  • Battery is optional and attaches to the outside of the case
  • Have to wait a few minutes to heat up
  • Water pressure is just okay

To clear up any confusion right away: the Hottap Go requires electricity to power the integrated water pump and display but it heats the water with propane gas. It works with standard 1lb propane canisters out of the box, and larger tanks with a hose and regulator you must provide.

One thing I love about the Hottap Go is that the hoses, battery, showerhead, and gas canister can all be stored inside the water tank when not in use for easy portability and storage. I also like that the flow-adjustable showerhead comes with a magnetic holder. Taken together with its approach to preheating the water through recirculation, it’s clear that Joolca’s product designers have learned from the shortcomings of the current crop of portable propane showers.

To shower, you first attach the quick-release hoses for the gas and showerhead, plug the shower into a 12V power source (power bank, power station, or the cigarette plug inside your car), set your desired temperature and wait. The unit will begin heating and recirculating the water until a series of beeps indicates that the target temperature is reached. I brought tap water up to a hot 47C / 117F (per the display) in exactly four minutes, which was just enough time to gather everything I needed to shower outside my van with my modesty preserved.

My makeshift shower stall between the rear doors of my van. The Hottap Go is hot and ready to go by the time I hang the towel.

It also serves as an outdoor cleaning station to keep the messy dishes outside my living space.

The magnetic showerhead holder is super convenient. It attaches to the body of the Hottap Go or pretty much anywhere and any angle on my van.

The on/off button on the showerhead lets you conserve water as you lather. The grey dial adjusts the flow rate.

On one windy day at the beach, I noticed the Hottap Go had to keep reigniting, despite its leeward venting. It failed so often that I saw an E3 error message on the display. Repositioning the shower out of the wind kept the flame lit. The handle on top makes it easy to move, and the seal around the lid ensures that water won’t slosh onto the ground or your power bank. Otherwise, the Hottap Go always lit and stayed lit without issue during my testing.

Joolca says the Hottap Go is good for two “great showers” or a single “long, luxurious one.” I was able to take two functional yet satisfying showers from its full 12L (3.2 gal) water tank, making liberal use of the on/off switch on the showerhead to conserve water while lathering.

1/11

The hoses, gas canister, showerhead, and battery all fit inside for convenient transport and storage.

Water flow is just okay, even at maximum setting. It’s strong enough to penetrate long, thick hair when shampooing but it’s not going to jettison grime from my mountain bike, for example. The magnetic holder is strong and the showerhead feels good in the hand with a nicely positioned on/off switch. Adjusting the flow rate dial is a two-handed operation, but mostly I just left it on max.

If you’ll only use it once or twice a year, then spending over $554 for the Hottap Go portable shower doesn’t make much sense, especially when tankless portable showers like BougeRV’s cost half that. I much prefer the Hottap Go’s recirculating water tank, performance, and overall convenience, though I do wish the optional $165 magnetic power bank was included in that price. Still, for vanlifers like me or anyone who regularly spends days away from plumbing, $719 can be easily justified for what could be the best portable hot water shower available.

  • Tank: 12L (3.2 gal), ~2 showers
  • Water flow rate: 1.5 – 3.5 L/min (0.4 – 0.9 gal/min)
  • Shower hose: 3m (9.8 ft)
  • Showerhead has an integrated magnetic mount and controls to turn off the water and adjust its flow
  • Two-stage filter lets you use creek water
  • Cigarette socket power cable: 5m (16.4 ft), 12V DC
  • Power draw: 45W
  • Max temp: 60°C (140°F), pre-heats in ~5 min
  • Gas: 0.45 kg (1 lb) canister, ~15 showers
  • Gas flow rate: 20MJ/hr (18,956 BTU/hr)
  • Weight: 9.5 kg (20.9 lb) without water
  • Size: 495 x 359 x 180 mm (19.5 x 14.1 x 7.1 in), designed to fit most jerry can holders

Photos by Thomas Ricker / The Verge

Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.
#filthy #portable #showerAccessory Reviews,Reviews,Tech,Work anywhere">Are you filthy enough for a 0 portable shower? Hot showers, like electricity, are a luxury that’s easy to take for granted. That all changes after a few nights camping at a music festival, a week toiling at a backcountry job site, or overlanding all summer in the great unknown. An itchy scalp and the vague smell of warm clams suddenly make the idea of spending hundreds on a portable shower seem less absurd.I’ve been testing the Hottap Go from Australia-based Joolca while vanlifing to shower after surfing and to wash up after cooking. It features a 12L integrated water tank which is an improvement on other portable showers that require an external container and long, cumbersome hose that’s easy to trip over. The Hottap Go also recirculates the water until it reaches your chosen temperature. This slows things down a bit, compared to “instant” portable showers, but it doesn’t waste water since it won’t produce an initial shock of cold water that’s usually sprayed into the ground.The 4 Hottap Go requires an external 12V power source, but in the US Joolca sells a 12V / 5A 5 power bank that attaches magnetically to the case. In Europe I had to roll my own with an €85 (about 0) power bank found on Amazon. The result is a true, fully self-contained hot water system that can be taken anywhere.4The GoodAll-in-one solution for hot showers anywhereWater tank large enough for two showersAll accessories and attachments store inside the unitNo water wasted unlike competitorsTemperature remains steadyThe BadVery expensiveBattery is optional and attaches to the outside of the caseHave to wait a few minutes to heat upWater pressure is just okayTo clear up any confusion right away: the Hottap Go requires electricity to power the integrated water pump and display but it heats the water with propane gas. It works with standard 1lb propane canisters out of the box, and larger tanks with a hose and regulator you must provide.One thing I love about the Hottap Go is that the hoses, battery, showerhead, and gas canister can all be stored inside the water tank when not in use for easy portability and storage. I also like that the flow-adjustable showerhead comes with a magnetic holder. Taken together with its approach to preheating the water through recirculation, it’s clear that Joolca’s product designers have learned from the shortcomings of the current crop of portable propane showers.To shower, you first attach the quick-release hoses for the gas and showerhead, plug the shower into a 12V power source (power bank, power station, or the cigarette plug inside your car), set your desired temperature and wait. The unit will begin heating and recirculating the water until a series of beeps indicates that the target temperature is reached. I brought tap water up to a hot 47C / 117F (per the display) in exactly four minutes, which was just enough time to gather everything I needed to shower outside my van with my modesty preserved.My makeshift shower stall between the rear doors of my van. The Hottap Go is hot and ready to go by the time I hang the towel.It also serves as an outdoor cleaning station to keep the messy dishes outside my living space.The magnetic showerhead holder is super convenient. It attaches to the body of the Hottap Go or pretty much anywhere and any angle on my van.The on/off button on the showerhead lets you conserve water as you lather. The grey dial adjusts the flow rate.On one windy day at the beach, I noticed the Hottap Go had to keep reigniting, despite its leeward venting. It failed so often that I saw an E3 error message on the display. Repositioning the shower out of the wind kept the flame lit. The handle on top makes it easy to move, and the seal around the lid ensures that water won’t slosh onto the ground or your power bank. Otherwise, the Hottap Go always lit and stayed lit without issue during my testing.Joolca says the Hottap Go is good for two “great showers” or a single “long, luxurious one.” I was able to take two functional yet satisfying showers from its full 12L (3.2 gal) water tank, making liberal use of the on/off switch on the showerhead to conserve water while lathering.1/11The hoses, gas canister, showerhead, and battery all fit inside for convenient transport and storage.Water flow is just okay, even at maximum setting. It’s strong enough to penetrate long, thick hair when shampooing but it’s not going to jettison grime from my mountain bike, for example. The magnetic holder is strong and the showerhead feels good in the hand with a nicely positioned on/off switch. Adjusting the flow rate dial is a two-handed operation, but mostly I just left it on max.If you’ll only use it once or twice a year, then spending over 4 for the Hottap Go portable shower doesn’t make much sense, especially when tankless portable showers like BougeRV’s cost half that. I much prefer the Hottap Go’s recirculating water tank, performance, and overall convenience, though I do wish the optional 5 magnetic power bank was included in that price. Still, for vanlifers like me or anyone who regularly spends days away from plumbing, 9 can be easily justified for what could be the best portable hot water shower available.Tank: 12L (3.2 gal), ~2 showersWater flow rate: 1.5 – 3.5 L/min (0.4 – 0.9 gal/min)Shower hose: 3m (9.8 ft)Showerhead has an integrated magnetic mount and controls to turn off the water and adjust its flowTwo-stage filter lets you use creek waterCigarette socket power cable: 5m (16.4 ft), 12V DCPower draw: 45WMax temp: 60°C (140°F), pre-heats in ~5 minGas: 0.45 kg (1 lb) canister, ~15 showersGas flow rate: 20MJ/hr (18,956 BTU/hr)Weight: 9.5 kg (20.9 lb) without waterSize: 495 x 359 x 180 mm (19.5 x 14.1 x 7.1 in), designed to fit most jerry can holdersPhotos by Thomas Ricker / The VergeFollow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.Thomas RickerCloseThomas RickerPosts from this author will be added to your daily email digest and your homepage feed.FollowFollowSee All by Thomas RickerAccessory ReviewsCloseAccessory ReviewsPosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All Accessory ReviewsReviewsCloseReviewsPosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All ReviewsTechCloseTechPosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All TechWork anywhereCloseWork anywherePosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All Work anywhere#filthy #portable #showerAccessory Reviews,Reviews,Tech,Work anywhere

Hottap Go from Australia-based Joolca while vanlifing to shower after surfing and to wash up after cooking. It features a 12L integrated water tank which is an improvement on other portable showers that require an external container and long, cumbersome hose that’s easy to trip over. The Hottap Go also recirculates the water until it reaches your chosen temperature. This slows things down a bit, compared to “instant” portable showers, but it doesn’t waste water since it won’t produce an initial shock of cold water that’s usually sprayed into the ground.

The $554 Hottap Go requires an external 12V power source, but in the US Joolca sells a 12V / 5A $165 power bank that attaches magnetically to the case. In Europe I had to roll my own with an €85 (about $100) power bank found on Amazon. The result is a true, fully self-contained hot water system that can be taken anywhere.

$554

The Good

  • All-in-one solution for hot showers anywhere
  • Water tank large enough for two showers
  • All accessories and attachments store inside the unit
  • No water wasted unlike competitors
  • Temperature remains steady

The Bad

  • Very expensive
  • Battery is optional and attaches to the outside of the case
  • Have to wait a few minutes to heat up
  • Water pressure is just okay

To clear up any confusion right away: the Hottap Go requires electricity to power the integrated water pump and display but it heats the water with propane gas. It works with standard 1lb propane canisters out of the box, and larger tanks with a hose and regulator you must provide.

One thing I love about the Hottap Go is that the hoses, battery, showerhead, and gas canister can all be stored inside the water tank when not in use for easy portability and storage. I also like that the flow-adjustable showerhead comes with a magnetic holder. Taken together with its approach to preheating the water through recirculation, it’s clear that Joolca’s product designers have learned from the shortcomings of the current crop of portable propane showers.

To shower, you first attach the quick-release hoses for the gas and showerhead, plug the shower into a 12V power source (power bank, power station, or the cigarette plug inside your car), set your desired temperature and wait. The unit will begin heating and recirculating the water until a series of beeps indicates that the target temperature is reached. I brought tap water up to a hot 47C / 117F (per the display) in exactly four minutes, which was just enough time to gather everything I needed to shower outside my van with my modesty preserved.

My makeshift shower stall between the rear doors of my van. The Hottap Go is hot and ready to go by the time I hang the towel.

It also serves as an outdoor cleaning station to keep the messy dishes outside my living space.

The magnetic showerhead holder is super convenient. It attaches to the body of the Hottap Go or pretty much anywhere and any angle on my van.

The on/off button on the showerhead lets you conserve water as you lather. The grey dial adjusts the flow rate.

On one windy day at the beach, I noticed the Hottap Go had to keep reigniting, despite its leeward venting. It failed so often that I saw an E3 error message on the display. Repositioning the shower out of the wind kept the flame lit. The handle on top makes it easy to move, and the seal around the lid ensures that water won’t slosh onto the ground or your power bank. Otherwise, the Hottap Go always lit and stayed lit without issue during my testing.

Joolca says the Hottap Go is good for two “great showers” or a single “long, luxurious one.” I was able to take two functional yet satisfying showers from its full 12L (3.2 gal) water tank, making liberal use of the on/off switch on the showerhead to conserve water while lathering.

1/11

The hoses, gas canister, showerhead, and battery all fit inside for convenient transport and storage.

Water flow is just okay, even at maximum setting. It’s strong enough to penetrate long, thick hair when shampooing but it’s not going to jettison grime from my mountain bike, for example. The magnetic holder is strong and the showerhead feels good in the hand with a nicely positioned on/off switch. Adjusting the flow rate dial is a two-handed operation, but mostly I just left it on max.

If you’ll only use it once or twice a year, then spending over $554 for the Hottap Go portable shower doesn’t make much sense, especially when tankless portable showers like BougeRV’s cost half that. I much prefer the Hottap Go’s recirculating water tank, performance, and overall convenience, though I do wish the optional $165 magnetic power bank was included in that price. Still, for vanlifers like me or anyone who regularly spends days away from plumbing, $719 can be easily justified for what could be the best portable hot water shower available.

  • Tank: 12L (3.2 gal), ~2 showers
  • Water flow rate: 1.5 – 3.5 L/min (0.4 – 0.9 gal/min)
  • Shower hose: 3m (9.8 ft)
  • Showerhead has an integrated magnetic mount and controls to turn off the water and adjust its flow
  • Two-stage filter lets you use creek water
  • Cigarette socket power cable: 5m (16.4 ft), 12V DC
  • Power draw: 45W
  • Max temp: 60°C (140°F), pre-heats in ~5 min
  • Gas: 0.45 kg (1 lb) canister, ~15 showers
  • Gas flow rate: 20MJ/hr (18,956 BTU/hr)
  • Weight: 9.5 kg (20.9 lb) without water
  • Size: 495 x 359 x 180 mm (19.5 x 14.1 x 7.1 in), designed to fit most jerry can holders

Photos by Thomas Ricker / The Verge

Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.

#filthy #portable #showerAccessory Reviews,Reviews,Tech,Work anywhere">Are you filthy enough for a $700 portable shower? 

Hot showers, like electricity, are a luxury that’s easy to take for granted. That all changes after a few nights camping at a music festival, a week toiling at a backcountry job site, or overlanding all summer in the great unknown. An itchy scalp and the vague smell of warm clams suddenly make the idea of spending hundreds on a portable shower seem less absurd.

I’ve been testing the Hottap Go from Australia-based Joolca while vanlifing to shower after surfing and to wash up after cooking. It features a 12L integrated water tank which is an improvement on other portable showers that require an external container and long, cumbersome hose that’s easy to trip over. The Hottap Go also recirculates the water until it reaches your chosen temperature. This slows things down a bit, compared to “instant” portable showers, but it doesn’t waste water since it won’t produce an initial shock of cold water that’s usually sprayed into the ground.

The $554 Hottap Go requires an external 12V power source, but in the US Joolca sells a 12V / 5A $165 power bank that attaches magnetically to the case. In Europe I had to roll my own with an €85 (about $100) power bank found on Amazon. The result is a true, fully self-contained hot water system that can be taken anywhere.

$554

The Good

  • All-in-one solution for hot showers anywhere
  • Water tank large enough for two showers
  • All accessories and attachments store inside the unit
  • No water wasted unlike competitors
  • Temperature remains steady

The Bad

  • Very expensive
  • Battery is optional and attaches to the outside of the case
  • Have to wait a few minutes to heat up
  • Water pressure is just okay

To clear up any confusion right away: the Hottap Go requires electricity to power the integrated water pump and display but it heats the water with propane gas. It works with standard 1lb propane canisters out of the box, and larger tanks with a hose and regulator you must provide.

One thing I love about the Hottap Go is that the hoses, battery, showerhead, and gas canister can all be stored inside the water tank when not in use for easy portability and storage. I also like that the flow-adjustable showerhead comes with a magnetic holder. Taken together with its approach to preheating the water through recirculation, it’s clear that Joolca’s product designers have learned from the shortcomings of the current crop of portable propane showers.

To shower, you first attach the quick-release hoses for the gas and showerhead, plug the shower into a 12V power source (power bank, power station, or the cigarette plug inside your car), set your desired temperature and wait. The unit will begin heating and recirculating the water until a series of beeps indicates that the target temperature is reached. I brought tap water up to a hot 47C / 117F (per the display) in exactly four minutes, which was just enough time to gather everything I needed to shower outside my van with my modesty preserved.

My makeshift shower stall between the rear doors of my van. The Hottap Go is hot and ready to go by the time I hang the towel.

It also serves as an outdoor cleaning station to keep the messy dishes outside my living space.

The magnetic showerhead holder is super convenient. It attaches to the body of the Hottap Go or pretty much anywhere and any angle on my van.

The on/off button on the showerhead lets you conserve water as you lather. The grey dial adjusts the flow rate.

On one windy day at the beach, I noticed the Hottap Go had to keep reigniting, despite its leeward venting. It failed so often that I saw an E3 error message on the display. Repositioning the shower out of the wind kept the flame lit. The handle on top makes it easy to move, and the seal around the lid ensures that water won’t slosh onto the ground or your power bank. Otherwise, the Hottap Go always lit and stayed lit without issue during my testing.

Joolca says the Hottap Go is good for two “great showers” or a single “long, luxurious one.” I was able to take two functional yet satisfying showers from its full 12L (3.2 gal) water tank, making liberal use of the on/off switch on the showerhead to conserve water while lathering.

1/11

The hoses, gas canister, showerhead, and battery all fit inside for convenient transport and storage.

Water flow is just okay, even at maximum setting. It’s strong enough to penetrate long, thick hair when shampooing but it’s not going to jettison grime from my mountain bike, for example. The magnetic holder is strong and the showerhead feels good in the hand with a nicely positioned on/off switch. Adjusting the flow rate dial is a two-handed operation, but mostly I just left it on max.

If you’ll only use it once or twice a year, then spending over $554 for the Hottap Go portable shower doesn’t make much sense, especially when tankless portable showers like BougeRV’s cost half that. I much prefer the Hottap Go’s recirculating water tank, performance, and overall convenience, though I do wish the optional $165 magnetic power bank was included in that price. Still, for vanlifers like me or anyone who regularly spends days away from plumbing, $719 can be easily justified for what could be the best portable hot water shower available.

  • Tank: 12L (3.2 gal), ~2 showers
  • Water flow rate: 1.5 – 3.5 L/min (0.4 – 0.9 gal/min)
  • Shower hose: 3m (9.8 ft)
  • Showerhead has an integrated magnetic mount and controls to turn off the water and adjust its flow
  • Two-stage filter lets you use creek water
  • Cigarette socket power cable: 5m (16.4 ft), 12V DC
  • Power draw: 45W
  • Max temp: 60°C (140°F), pre-heats in ~5 min
  • Gas: 0.45 kg (1 lb) canister, ~15 showers
  • Gas flow rate: 20MJ/hr (18,956 BTU/hr)
  • Weight: 9.5 kg (20.9 lb) without water
  • Size: 495 x 359 x 180 mm (19.5 x 14.1 x 7.1 in), designed to fit most jerry can holders

Photos by Thomas Ricker / The Verge

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U.S. federal cybersecurity agency CISA said it did not have a prepared response plan for how it should handle a cybersecurity incident in May, after an investigative reporter notified the agency that a contractor had publicly exposed sensitive keys and credentials for accessing U.S. government systems.

CISA, the Homeland Security unit tasked with defending federal networks and helping to safeguard critical infrastructure, revealed Friday in a postmortem report that its staff “had to spend time building [a playbook] during the early stages of the incident.” The agency said it is important to prepare playbooks for “all anticipated needs” to ensure that organizations are ready to respond in the event of a security incident rather than scrambling to improvise one in real time.

The agency did not say how long the missing playbook delayed CISA’s response, and a spokesperson did not immediately respond to TechCrunch’s request for comment. 

Independent cybersecurity journalist Brian Krebs reported in May that a security researcher with cyber firm GitGuardian alerted him to reams of exposed passwords stored in a publicly accessible GitHub repository, which an employee of a CISA contractor had uploaded.

According to Krebs, the researcher tried to alert the contractor but didn’t hear back. Only after Krebs contacted CISA did the agency take the repository offline and revoke and replace all of the exposed credentials to prevent any potential future abuse.

CISA said that no customer or mission data was exposed in the incident and thanked the researcher and reporter for their help. The agency said that its channels for allowing security researchers to notify CISA of potential incidents “were not well defined,” and that it has made changes to make it easier and faster for researchers to contact the agency.

CISA has been without a permanent director since the start of President Donald Trump’s second term in January 2025. The agency has also been affected by cuts, furloughs, and layoffs affecting about a third of its workforce since Trump took office. 

When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.

#cybersecurity #agency #CISA #build #incident #playbook #incident #agency #reveals #TechCrunchCISA,cybersecurity,us government">US cybersecurity agency CISA had to build its incident playbook during the incident, agency reveals | TechCrunch
U.S. federal cybersecurity agency CISA said it did not have a prepared response plan for how it should handle a cybersecurity incident in May, after an investigative reporter notified the agency that a contractor had publicly exposed sensitive keys and credentials for accessing U.S. government systems.

CISA, the Homeland Security unit tasked with defending federal networks and helping to safeguard critical infrastructure, revealed Friday in a postmortem report that its staff “had to spend time building [a playbook] during the early stages of the incident.” The agency said it is important to prepare playbooks for “all anticipated needs” to ensure that organizations are ready to respond in the event of a security incident rather than scrambling to improvise one in real time.







The agency did not say how long the missing playbook delayed CISA’s response, and a spokesperson did not immediately respond to TechCrunch’s request for comment. 

Independent cybersecurity journalist Brian Krebs reported in May that a security researcher with cyber firm GitGuardian alerted him to reams of exposed passwords stored in a publicly accessible GitHub repository, which an employee of a CISA contractor had uploaded.

According to Krebs, the researcher tried to alert the contractor but didn’t hear back. Only after Krebs contacted CISA did the agency take the repository offline and revoke and replace all of the exposed credentials to prevent any potential future abuse.

CISA said that no customer or mission data was exposed in the incident and thanked the researcher and reporter for their help. The agency said that its channels for allowing security researchers to notify CISA of potential incidents “were not well defined,” and that it has made changes to make it easier and faster for researchers to contact the agency.

CISA has been without a permanent director since the start of President Donald Trump’s second term in January 2025. The agency has also been affected by cuts, furloughs, and layoffs affecting about a third of its workforce since Trump took office. 
When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.#cybersecurity #agency #CISA #build #incident #playbook #incident #agency #reveals #TechCrunchCISA,cybersecurity,us government

in a postmortem report that its staff “had to spend time building [a playbook] during the early stages of the incident.” The agency said it is important to prepare playbooks for “all anticipated needs” to ensure that organizations are ready to respond in the event of a security incident rather than scrambling to improvise one in real time.

The agency did not say how long the missing playbook delayed CISA’s response, and a spokesperson did not immediately respond to TechCrunch’s request for comment. 

Independent cybersecurity journalist Brian Krebs reported in May that a security researcher with cyber firm GitGuardian alerted him to reams of exposed passwords stored in a publicly accessible GitHub repository, which an employee of a CISA contractor had uploaded.

According to Krebs, the researcher tried to alert the contractor but didn’t hear back. Only after Krebs contacted CISA did the agency take the repository offline and revoke and replace all of the exposed credentials to prevent any potential future abuse.

CISA said that no customer or mission data was exposed in the incident and thanked the researcher and reporter for their help. The agency said that its channels for allowing security researchers to notify CISA of potential incidents “were not well defined,” and that it has made changes to make it easier and faster for researchers to contact the agency.

CISA has been without a permanent director since the start of President Donald Trump’s second term in January 2025. The agency has also been affected by cuts, furloughs, and layoffs affecting about a third of its workforce since Trump took office. 

When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.

#cybersecurity #agency #CISA #build #incident #playbook #incident #agency #reveals #TechCrunchCISA,cybersecurity,us government">US cybersecurity agency CISA had to build its incident playbook during the incident, agency reveals | TechCrunch

U.S. federal cybersecurity agency CISA said it did not have a prepared response plan for how it should handle a cybersecurity incident in May, after an investigative reporter notified the agency that a contractor had publicly exposed sensitive keys and credentials for accessing U.S. government systems.

CISA, the Homeland Security unit tasked with defending federal networks and helping to safeguard critical infrastructure, revealed Friday in a postmortem report that its staff “had to spend time building [a playbook] during the early stages of the incident.” The agency said it is important to prepare playbooks for “all anticipated needs” to ensure that organizations are ready to respond in the event of a security incident rather than scrambling to improvise one in real time.

The agency did not say how long the missing playbook delayed CISA’s response, and a spokesperson did not immediately respond to TechCrunch’s request for comment. 

Independent cybersecurity journalist Brian Krebs reported in May that a security researcher with cyber firm GitGuardian alerted him to reams of exposed passwords stored in a publicly accessible GitHub repository, which an employee of a CISA contractor had uploaded.

According to Krebs, the researcher tried to alert the contractor but didn’t hear back. Only after Krebs contacted CISA did the agency take the repository offline and revoke and replace all of the exposed credentials to prevent any potential future abuse.

CISA said that no customer or mission data was exposed in the incident and thanked the researcher and reporter for their help. The agency said that its channels for allowing security researchers to notify CISA of potential incidents “were not well defined,” and that it has made changes to make it easier and faster for researchers to contact the agency.

CISA has been without a permanent director since the start of President Donald Trump’s second term in January 2025. The agency has also been affected by cuts, furloughs, and layoffs affecting about a third of its workforce since Trump took office. 

When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.

#cybersecurity #agency #CISA #build #incident #playbook #incident #agency #reveals #TechCrunchCISA,cybersecurity,us government

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