My line of call centre work deals mainly with businesses. So you’d think they’d be more… on the ball if you know what I mean?

This caller gave me his order number.

Me: “No orders are showing up on my system. Can I have your account number?”

He gave me his account number and every other account number for his company’s branches throughout the UK. That’s a lot of account numbers and orders.

Still nothing.

Me: “How did you make the order?”

Caller: “Email.”

Me: “Can I have the email address used for the order?”

I go digging for this particular email. I read the email, and it literally says:

Email: “This order hasn’t been placed due to an issue with your account.”

It says that along with providing the next steps.

Me: “Can you read the email back to me?”

I ask this to make sure he has the same email up as me, and also to be a bit of a d***.

He had me on a call for one hour, with the email in front of him. He had me digging through thousands of branches for his company, thousands of orders… Dude was waiting two months for this order too…