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Humans provide neccessary ‘checks and balance’ for AI, says Lattice CEO

Humans provide neccessary ‘checks and balance’ for AI, says Lattice CEO

Of all the words in the dictionary, Sarah Franklin says “balance” is perhaps her favorite – especially when it comes to companies embracing AI.

Franklin leads the Jack Altman-founded employee performance software company Lattice, which is now worth $3 billion. Both on stage at SXSW London and in conversation with TechCrunch, she spoke a lot about balance — the opportunities in finding it, and the risks of not having it during this AI revolution. 

“We put people first,” Franklin told TechCrunch, referring to Lattice, which has started to adopt more AI and automation features. 

Although some companies are touting AI as a way to replace massive numbers of workers, some tech leaders are speaking more openly about the importance of striking a balance at their companies: retaining human employees while augmenting them with AI assistants and “agents.” At SXSW London, Franklin said that looking to fully replace human workers might seem like a good idea in the short term for cost-saving reasons, but such a move might not actually be attractive to customers.

“It’s important to ask yourself, ‘Are you building for the success of the AI first [or are] you building for the success of the people and your customers first?” she said, adding that trust is the most important currency any founder or startup company has, and that building trust with consumers is paramount. “It’s good to have efficiency, but you don’t want to trade out trust.” 

Franklin also stressed the importance of transparency, accountability, and responsibility when it comes to AI. Leaders need to be transparent with employees about what the AI is doing, the AI must be narrowly applied to a particular goal so people understand how it works, and humans must ultimately be held accountable for what the AI impacts. 

“Otherwise, we are then in service of the AI versus the AI being in service of us,” Franklin continued. 

In an interview with TechCrunch after her SXSW appearance, Franklin said Lattice has built an AI HR agent that gives proactive insights and assists employees in one-on-one meetings. The company also has a platform where Lattice clients can create their own custom agents for their businesses. 

Franklin was adamant that humans must have oversight of any AI technology implemented by a company. “It’s a way to just have the regular checks and balances that we’re used to in our workforce,” she told TechCrunch.

She thinks the victors in this AI moment in history will be the ones who learn how to put people first. According to Franklin, it’s one of the most important guardrails that a company can have on AI. 

“We all have a responsibility to make sure that we’re doing this for the people of society,” Franklin said. “Human connection cannot be replaced, and the winners are going to be the companies that understand that.” 

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#sign #Mashable #push #notifications">How to sign up for Mashable push notifications
                                                            The internet moves fast. Fortunately, you don’t have to spend all day refreshing your browser to keep up with it.Mashable push notifications deliver our latest news, trending stories, and hottest deals directly to your screen. Here’s how to turn them on in just a few clicks.Google Chrome on AndroidOpen Chrome and visit Mashable.com.Tap the three-dot menu to the right of the address bar.Select Settings, followed by Site settings and Notifications.Make sure notifications are enabled.Return to Mashable. Tap the site information icon to the left of the address bar, select Permissions, and set Notifications to Allow.Google Chrome on a PC or MacVisit Mashable.com.Click the View site information icon to the left of the URL in your address bar.Select Site settings from the menu.Find Notifications and select Allow from the dropdown menu.Return to Mashable and refresh the page.That’s it. We’ll take it from here.
Safari on a MacOpen Safari and visit Mashable.com.When Safari asks whether you would like to receive notifications from Mashable, select Allow.If the request doesn’t appear, go to Safari > Settings > Websites > Notifications. Find Mashable and select Allow. You should also make sure Allow websites to ask for permission to send notifications is turned on.Microsoft EdgeVisit Mashable.com.Click the site information icon to the left of the URL.Open Permissions for this site.Find Notifications and select Allow.Return to Mashable and refresh the page.Mozilla FirefoxVisit Mashable.com.When Firefox asks whether Mashable can send notifications, select Allow.If you don’t see the prompt, open the Firefox menu and go to Settings > Privacy & Security. Scroll to Permissions, find Notifications, and click Settings. Locate Mashable, change its status to Allow, and save your changes.Help! I signed up, but I’m not receiving notificationsIf you followed the steps above but Mashable alerts remain suspiciously absent, don’t worry. A browser or device setting may be getting in the way.1. Check your browser settingsStart by returning to Mashable.com and clicking the site information icon beside the URL. Make sure Notifications is set to Allow.You can also check the notification permissions in your browser’s settings:Chrome: Settings > Privacy and security > Site settings > NotificationsFirefox: Settings > Privacy & Security > Permissions > NotificationsSafari: Settings > Websites > NotificationsEdge: Settings > Cookies and site permissions > NotificationsFind Mashable and confirm that notifications are allowed.
        
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2. Check your device settingsYour browser may have permission to send alerts while your computer is quietly blocking them.On a Mac, open System Settings > Notifications. Select the browser you used to sign up, turn on Allow notifications, and choose Banners or Alerts as the notification style. On older versions of macOS, you may find these controls under System Preferences.On a Windows PC, open Settings > System > Notifications. Make sure notifications are turned on for Chrome, Firefox, Edge, or whichever browser you used.3. Make sure notifications aren’t silencedFinally, check whether a focus setting has put your alerts on mute.On a Mac, open Control Center > Focus and make sure Do Not Disturb is turned off.On Windows 11, go to Settings > System > Notifications and check that Do not disturb is disabled. If you’re using Windows 10, open Focus assist and make sure it is not set to Alarms only.Once those settings are cleared, Mashable notifications should be free to make their grand entrance.Want more tech and digital culture news delivered to your inbox daily?  Sign up for Mashable’s Top Stories newsletter today.Barbara Pavone contributed to this article. 

                    
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#sign #Mashable #push #notifications">How to sign up for Mashable push notifications

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