×
Microsoft-backed AI startup chatbots revealed to be human employees

Microsoft-backed AI startup chatbots revealed to be human employees

A startup promised that their AI assistant would build you an app. But the work was actually done by human engineers.

Builder.ai, a startup backed by Microsoft, pitched itself as an AI-powered way to simplify app development. Clients chatted with the platform’s signature AI assistant, Natasha, and received a functional, AI-generated app based on the information they provided. But instead of using AI technology to run the chatbot and create the app, the company hired 700 engineers in India to pose as Natasha in conversations with clients, and then to do the actual coding of the app.

The company’s human-run chatbot operation is part of a larger problem in the tech industry today: An issue called “AI-washing,” when tech companies purport that their tools use AI a far greater amount than they actually do. It happens remarkably often, like when Coca‑Cola claimed their 2023 product Y3000 Zero Sugar was co-created with AI, but provided no details on how AI was actually involved in the creation of the product, leaving many to speculate that the claim was designed to get more attention and interest from consumers.

As companies scramble to incorporate AI into their offerings — or at least, give the impression that they have done so — consumers may not share the tech sector’s unfettered enthusiasm for AI everything.

Mashable Light Speed

The Pew Research Center reports that 43 percent of respondents think AI will harm them, in comparison to just 24 percent who think the tech will benefit them. Moreover, “Public optimism is low regarding AI’s impact on work,” the Pew report reads. “While 73 [percent]of AI experts surveyed say AI will have a very or somewhat positive impact on how people do their jobs over the next 20 years, that share drops to 23 [percent] among U.S. adults.” According to another study, about half of all respondents said they’d rather speak to a real person over AI, in comparison with just 12 percent of respondents who said they preferred to speak with an AI chatbot. A quarter of respondents said it depended on the situation.

But AI washing wasn’t the problem that got Builder.ai in trouble. According to the Latin Times, a lender seized $37 million from the company after discovering it generated just $50 million in revenue — 300 percent lower than its $220 million claim. Linas Beliūnas of Zero Hash accused Builder.ai of fraud in a LinkedIn post, writing: “It turns out the company had no AI and instead was just a group of Indian developers pretending to write code as AI.” A former employee sued the company, Business Standard reported. An audit seized millions from the company. Now, it owes Amazon $85 million and Microsoft $30 million for cloud services it never paid for.

The company filed for bankruptcy in the UK, India, and the U.S. In statement on LinkedIn, Builder.ai wrote that it would be “entering into insolvency proceedings and will appoint an administrator to manage the company’s affairs.”

“Despite the tireless efforts of our current team and exploring every possible option, the business has been unable to recover from historic challenges and past decisions that placed significant strain on its financial position,” the LinkedIn post read.

Topics
Artificial Intelligence

Source link
#Microsoftbacked #startup #chatbots #revealed #human #employees

By law, autonomous vehicles aren’t allowed to carry unaccompanied minors in California. Waymo, Alphabet’s self-driving-car company, doesn’t allow kids under 18 to ride alone anywhere outside of metro Phoenix, Arizona. But that hasn’t stopped some time-strapped parents from using their own accounts to transport their kids to school, extracurricular activities, and even social outings. Some have reported that the lack of drivers makes them feel safer.

Waymo is working to crack down on the practice, the company confirmed Friday, after reports of new mid-ride age-verification checks began to float around on social media. The company has “policies in place” to help it identify violations of its terms of service, Waymo spokesperson Chris Bonelli wrote in a statement to WIRED. “We are continuing to refine our system and processes for accuracy over time.” Violating its terms of service can lead to temporary or permanent suspension of an account, Waymo says.

The company uses cameras inside its cars to check that riders aren’t violating its rules. Its privacy policy notes that the company records video inside the vehicle during trips. Waymo says its support workers “may review video under certain circumstances” and, “in more urgent circumstances,” access live video during a trip. The company says it does not use facial recognition or “other biometric identification technologies” to identify individuals.

The news comes a month after several California labor groups, including the California Gig Workers Union, filed a formal complaint with a state regulatory agency, accusing Waymo of violating the terms of its permit to operate in the state by knowingly transporting unaccompanied minors. The matter was assigned to a judge this week. The state is evaluating new rules that could allow solo riders under 18 in driverless cars, perhaps patterned after a program that permits ride-hail companies with human drivers to transport minors in California.

So far, several fresh-faced adults have been caught in the crossfire. On Tuesday, San Francisco machine learning engineer Nicholas Fleischhauer was about five minutes into his Waymo ride when the car connected him to support. A voice came over the line asking Fleischhauer to verify his age. He told the worker the truth: He’s 35. “I had messy and wet hair and a backpack on me,” he says, by way of explaining why he might have been flagged by Waymo’s system. Plus, “people have told me that I look young for my age.” Fleischhauer says he takes Waymo weekly, but this marked the first time he had been asked about his age.

Since last summer, Waymo has allowed parents in the Phoenix area to set up teen accounts for riders ages 14 to 17. The accounts allow the teen riders’ adults to track their real-time locations during their trips. Waymo says a specially trained team of support agents deals with any issues its teen riders might have. Waymo says that “hundreds” of Phoenix families use the service each week.

In Waymo’s other markets across the US, adults are allowed to ride with guests under 18, though children under 8 must be in a secured car or booster seat.

Ethan S. Klein is 23, but his 26th LA Waymo ride on Thursday—plus the music he was listening to—was interrupted by an in-car call from a support agent who asked him, for the first time, to verify his birth date. Klein is an adult, but his first impulse was almost teen-like. “I was a little startled,” he says. “I thought I was in trouble!”

#Waymo #Crack #Solo #Kids #Driverless #Carsself-driving cars,cars,autonomous vehicles,safety,waymo,uber,kids">Waymo Is Trying to Crack Down on Solo Kids in Driverless CarsBy law, autonomous vehicles aren’t allowed to carry unaccompanied minors in California. Waymo, Alphabet’s self-driving-car company, doesn’t allow kids under 18 to ride alone anywhere outside of metro Phoenix, Arizona. But that hasn’t stopped some time-strapped parents from using their own accounts to transport their kids to school, extracurricular activities, and even social outings. Some have reported that the lack of drivers makes them feel safer.Waymo is working to crack down on the practice, the company confirmed Friday, after reports of new mid-ride age-verification checks began to float around on social media. The company has “policies in place” to help it identify violations of its terms of service, Waymo spokesperson Chris Bonelli wrote in a statement to WIRED. “We are continuing to refine our system and processes for accuracy over time.” Violating its terms of service can lead to temporary or permanent suspension of an account, Waymo says.The company uses cameras inside its cars to check that riders aren’t violating its rules. Its privacy policy notes that the company records video inside the vehicle during trips. Waymo says its support workers “may review video under certain circumstances” and, “in more urgent circumstances,” access live video during a trip. The company says it does not use facial recognition or “other biometric identification technologies” to identify individuals.The news comes a month after several California labor groups, including the California Gig Workers Union, filed a formal complaint with a state regulatory agency, accusing Waymo of violating the terms of its permit to operate in the state by knowingly transporting unaccompanied minors. The matter was assigned to a judge this week. The state is evaluating new rules that could allow solo riders under 18 in driverless cars, perhaps patterned after a program that permits ride-hail companies with human drivers to transport minors in California.So far, several fresh-faced adults have been caught in the crossfire. On Tuesday, San Francisco machine learning engineer Nicholas Fleischhauer was about five minutes into his Waymo ride when the car connected him to support. A voice came over the line asking Fleischhauer to verify his age. He told the worker the truth: He’s 35. “I had messy and wet hair and a backpack on me,” he says, by way of explaining why he might have been flagged by Waymo’s system. Plus, “people have told me that I look young for my age.” Fleischhauer says he takes Waymo weekly, but this marked the first time he had been asked about his age.Since last summer, Waymo has allowed parents in the Phoenix area to set up teen accounts for riders ages 14 to 17. The accounts allow the teen riders’ adults to track their real-time locations during their trips. Waymo says a specially trained team of support agents deals with any issues its teen riders might have. Waymo says that “hundreds” of Phoenix families use the service each week.In Waymo’s other markets across the US, adults are allowed to ride with guests under 18, though children under 8 must be in a secured car or booster seat.Ethan S. Klein is 23, but his 26th LA Waymo ride on Thursday—plus the music he was listening to—was interrupted by an in-car call from a support agent who asked him, for the first time, to verify his birth date. Klein is an adult, but his first impulse was almost teen-like. “I was a little startled,” he says. “I thought I was in trouble!”#Waymo #Crack #Solo #Kids #Driverless #Carsself-driving cars,cars,autonomous vehicles,safety,waymo,uber,kids

Waymo, Alphabet’s self-driving-car company, doesn’t allow kids under 18 to ride alone anywhere outside of metro Phoenix, Arizona. But that hasn’t stopped some time-strapped parents from using their own accounts to transport their kids to school, extracurricular activities, and even social outings. Some have reported that the lack of drivers makes them feel safer.

Waymo is working to crack down on the practice, the company confirmed Friday, after reports of new mid-ride age-verification checks began to float around on social media. The company has “policies in place” to help it identify violations of its terms of service, Waymo spokesperson Chris Bonelli wrote in a statement to WIRED. “We are continuing to refine our system and processes for accuracy over time.” Violating its terms of service can lead to temporary or permanent suspension of an account, Waymo says.

The company uses cameras inside its cars to check that riders aren’t violating its rules. Its privacy policy notes that the company records video inside the vehicle during trips. Waymo says its support workers “may review video under certain circumstances” and, “in more urgent circumstances,” access live video during a trip. The company says it does not use facial recognition or “other biometric identification technologies” to identify individuals.

The news comes a month after several California labor groups, including the California Gig Workers Union, filed a formal complaint with a state regulatory agency, accusing Waymo of violating the terms of its permit to operate in the state by knowingly transporting unaccompanied minors. The matter was assigned to a judge this week. The state is evaluating new rules that could allow solo riders under 18 in driverless cars, perhaps patterned after a program that permits ride-hail companies with human drivers to transport minors in California.

So far, several fresh-faced adults have been caught in the crossfire. On Tuesday, San Francisco machine learning engineer Nicholas Fleischhauer was about five minutes into his Waymo ride when the car connected him to support. A voice came over the line asking Fleischhauer to verify his age. He told the worker the truth: He’s 35. “I had messy and wet hair and a backpack on me,” he says, by way of explaining why he might have been flagged by Waymo’s system. Plus, “people have told me that I look young for my age.” Fleischhauer says he takes Waymo weekly, but this marked the first time he had been asked about his age.

Since last summer, Waymo has allowed parents in the Phoenix area to set up teen accounts for riders ages 14 to 17. The accounts allow the teen riders’ adults to track their real-time locations during their trips. Waymo says a specially trained team of support agents deals with any issues its teen riders might have. Waymo says that “hundreds” of Phoenix families use the service each week.

In Waymo’s other markets across the US, adults are allowed to ride with guests under 18, though children under 8 must be in a secured car or booster seat.

Ethan S. Klein is 23, but his 26th LA Waymo ride on Thursday—plus the music he was listening to—was interrupted by an in-car call from a support agent who asked him, for the first time, to verify his birth date. Klein is an adult, but his first impulse was almost teen-like. “I was a little startled,” he says. “I thought I was in trouble!”

#Waymo #Crack #Solo #Kids #Driverless #Carsself-driving cars,cars,autonomous vehicles,safety,waymo,uber,kids">Waymo Is Trying to Crack Down on Solo Kids in Driverless Cars

By law, autonomous vehicles aren’t allowed to carry unaccompanied minors in California. Waymo, Alphabet’s self-driving-car company, doesn’t allow kids under 18 to ride alone anywhere outside of metro Phoenix, Arizona. But that hasn’t stopped some time-strapped parents from using their own accounts to transport their kids to school, extracurricular activities, and even social outings. Some have reported that the lack of drivers makes them feel safer.

Waymo is working to crack down on the practice, the company confirmed Friday, after reports of new mid-ride age-verification checks began to float around on social media. The company has “policies in place” to help it identify violations of its terms of service, Waymo spokesperson Chris Bonelli wrote in a statement to WIRED. “We are continuing to refine our system and processes for accuracy over time.” Violating its terms of service can lead to temporary or permanent suspension of an account, Waymo says.

The company uses cameras inside its cars to check that riders aren’t violating its rules. Its privacy policy notes that the company records video inside the vehicle during trips. Waymo says its support workers “may review video under certain circumstances” and, “in more urgent circumstances,” access live video during a trip. The company says it does not use facial recognition or “other biometric identification technologies” to identify individuals.

The news comes a month after several California labor groups, including the California Gig Workers Union, filed a formal complaint with a state regulatory agency, accusing Waymo of violating the terms of its permit to operate in the state by knowingly transporting unaccompanied minors. The matter was assigned to a judge this week. The state is evaluating new rules that could allow solo riders under 18 in driverless cars, perhaps patterned after a program that permits ride-hail companies with human drivers to transport minors in California.

So far, several fresh-faced adults have been caught in the crossfire. On Tuesday, San Francisco machine learning engineer Nicholas Fleischhauer was about five minutes into his Waymo ride when the car connected him to support. A voice came over the line asking Fleischhauer to verify his age. He told the worker the truth: He’s 35. “I had messy and wet hair and a backpack on me,” he says, by way of explaining why he might have been flagged by Waymo’s system. Plus, “people have told me that I look young for my age.” Fleischhauer says he takes Waymo weekly, but this marked the first time he had been asked about his age.

Since last summer, Waymo has allowed parents in the Phoenix area to set up teen accounts for riders ages 14 to 17. The accounts allow the teen riders’ adults to track their real-time locations during their trips. Waymo says a specially trained team of support agents deals with any issues its teen riders might have. Waymo says that “hundreds” of Phoenix families use the service each week.

In Waymo’s other markets across the US, adults are allowed to ride with guests under 18, though children under 8 must be in a secured car or booster seat.

Ethan S. Klein is 23, but his 26th LA Waymo ride on Thursday—plus the music he was listening to—was interrupted by an in-car call from a support agent who asked him, for the first time, to verify his birth date. Klein is an adult, but his first impulse was almost teen-like. “I was a little startled,” he says. “I thought I was in trouble!”

#Waymo #Crack #Solo #Kids #Driverless #Carsself-driving cars,cars,autonomous vehicles,safety,waymo,uber,kids

Samsung’s flagship Galaxy Book 6 Ultra laptop has the premium build, processor and graphics muscle required by creative pros. Can it replace a MacBook Pro?

#Samsung #Galaxy #Book #Ultra #MacBook #Pro">Samsung Galaxy Book 6 Ultra vs MacBook ProSamsung’s flagship Galaxy Book 6 Ultra laptop has the premium build, processor and graphics muscle required by creative pros. Can it replace a MacBook Pro?#Samsung #Galaxy #Book #Ultra #MacBook #Pro

Samsung’s flagship Galaxy Book 6 Ultra laptop has the premium build, processor and graphics muscle required by creative pros. Can it replace a MacBook Pro?

#Samsung #Galaxy #Book #Ultra #MacBook #Pro">Samsung Galaxy Book 6 Ultra vs MacBook ProSamsung Galaxy Book 6 Ultra vs MacBook ProSamsung’s flagship Galaxy Book 6 Ultra laptop has the premium build, processor and graphics muscle required by creative pros. Can it replace a MacBook Pro?#Samsung #Galaxy #Book #Ultra #MacBook #Pro

Samsung’s flagship Galaxy Book 6 Ultra laptop has the premium build, processor and graphics muscle required by creative pros. Can it replace a MacBook Pro?

#Samsung #Galaxy #Book #Ultra #MacBook #Pro

Post Comment