A new hire hurries over to me.

New Hire: “Hey, [My Name], can you help me? I have an old lady who is looking for Iteb vinegar.”

Me: “Iteb? Is that a brand?”

New Hire: “I don’t know! I can’t find it.”

Me: “Wait, little old lady? Wears sunglasses indoors? Crazy pink lipstick?”

New Hire: “Uh… yeah?”

I walk over with the new hire to see a familiar regular.

Me: “Hello, Mrs. [Customer Name]. We’ve been through this before. When you’re cooking up a recipe, the book says one tablespoon of vinegar. “1tb” means one tablespoon. Please try to remember that for next time.”

Regular: “Oh, yes! I remember you telling me now! Well, then I guess any old vinegar will do! Thank you!”

She goes off on her merry way.

New Hire: “How did you know it was her?”

Me: “She’s a regular that does this a lot. She always dresses the same, is always cooking something new, and is always confused with the recipes. Last week, someone was asking if we sold kegs of potatoes, and I knew it was her because before I even saw her, I knew a keg would be a KG, kilogram.”

We laughed a little, and the new hire said he’d know how to handle any future requests from this odd but nice customer.