I used to work in a storage place. The storage area was two storeys, so, naturally, there was a goods lift to help people shift their heavy items from the ground floor up to the first and vice versa.

It was pretty customary to give a new customer a quick walk-through to their locker after they’ve signed up, show them where to punch their code in, where the locker is, how to use the goods lift, etc.

Me: *Upon entering the loading bays.* “These are our goods lifts, one on either side of the stairs. You can use them to send your heavy or bulky items up to the first floor. Please do not ride the lift yourselves; they are for goods only. If you’d like to follow me…” 

I led the customer upstairs.

Me: “So here is the first floor—”

Customer: “—Where does the lift come out?”

Me: “…Excuse me?”

Customer: “The goods lift. Where does it come out?”

I point to the two obvious sets of lift doors that don’t look like any other doors in the building, say “lift’ above them, and are directly above the lift doors on the ground floor.

Customer: “Oh! So, it goes straight up and down?”

Me: “Yes.”

Customer: “When you said it wasn’t for people, I thought it might be different.”

Me: “What, like… side-to-side?”

Customer: “I don’t know, but… different. Up and down is boring.”

I continued the tour, and I had to explain to my manager why I only got a three out of five customer feedback score because said customer was upset we hadn’t installed one of Willy Wonka’s glass elevators.