InDrive, known for its bidding-based ride-hailing model across Asia and Latin America, is rolling out a “super-app” strategy aimed at frontier markets — expanding beyond cabs to deliver daily essentials to its users.
Beginning with grocery deliveries in Kazakhstan, InDrive plans to expand into multiple verticals over the next 12 months across its top markets, including Brazil, Colombia, Egypt, Pakistan, Peru, and Mexico. The shift comes on the heels of more than 360 million app downloads and 6.5 billion transactions globally, cementing its position as the world’s second most-downloaded ride-hailing app, behind Uber, since 2022.
“If customers use you more frequently, then, of course, they stay longer, they’re more valuable in the ecosystem, and they’re just more loyal overall,” said Andries Smit, chief growth business officer at InDrive, in an exclusive interview.
InDrive chose grocery delivery as its first expansion move after seeing rapid growth in its delivery segment — with over 41 million orders completed worldwide in 2024 and more than 14 million in Q2 2025 alone — making it one of the fastest-scaling categories in the company’s portfolio.
The Mountain View, California-based company has launched its grocery delivery service in Kazakhstan, offering over 5,000 products with a 15-minute delivery promise. Early pilots in the Central Asian country yielded a net promoter score of 83% — signaling high customer satisfaction — and an average of five grocery orders per user per month, the company said.
Smit told TechCrunch that InDrive is using a dark store model for grocery deliveries in Kazakhstan, with most items focused on ready-to-eat meals and around 10% consisting of fresh products — part of a strategy to boost customer retention. He added that the model will vary in other regions, where the company is open to partnering locally, particularly in markets with a dense network of mom-and-pop stores.
Without sharing specifics, Smit said that the company has added 30% more dark stores in the country since August.
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Why is Kazakhstan the first market?
InDrive currently operates in 982 cities across 48 countries globally and leads in eight of them. But then why has it picked Kazakhstan as the first market for its super-app move?
Smit told TechCrunch that the company decided to do so after seeing a “huge uptick” in consumers going digital in the country, which is the largest economy across Central Asia. InDrive also has its largest headcount in Kazakhstan, serving as a central hub for its R&D and operations.
InDrive did not disclose specific growth metrics for its operations in Kazakhstan. However, a recent report by Dealroom, published in collaboration with the government-backed tech park Astana Hub, noted that the company saw a 44% growth in the country over the past 12 months.
The report also valued Kazakhstan’s tech ecosystem at $26 billion — an 18-fold jump since 2019 — suggesting a sharp rise in local startup formation, funding, and digital services.
Kazakhstan already has grocery delivery apps to fulfill some of the demand. Nonetheless, InDrive wants to win the market predominantly with affordable pricing — aiming to be the Aldi of online groceries.
“There is access and inequality, and even access issues with some of the groceries,” said Smit. “Some of our cost-conscious consumers end up not buying from the right places or not buying the right goods, and they recognize that, but they feel they have no other choice.”
InDrive’s super-app: a differentiator or déjà vu
Many companies have tried to succeed with super apps. While some, like WeChat and Gojek, have found success, others — including Meta — have struggled to gain traction.
Smit, who worked with WeChat in his former role in 2016, experienced how the integrated experience on the Chinese app worked well. He told TechCrunch that, by leveraging his expertise and utilizing AI capabilities, InDrive plans to make its super-app strategy successful. The AI integration would help bring personalization to users and make services accessible to people with disabilities and those with lower literacy, he said.

In November 2023, InDrive announced a venture and merger and acquisition arm to invest up to $100 million over the next few years. Smit told TechCrunch that of that venture, about 30% has already been deployed on the super-app strategy.
The company invested in Pakistan’s grocery startup, Krave Mart, in December as part of that venture. However, there is no concrete timeline on when InDrive’s app will offer grocery deliveries to users in Pakistan.
InDrive’s arch-rival Uber has also expanded its service portfolio, adding verticals like food delivery through Uber Eats in select markets. Smit said InDrive targets a different customer segment — one that Uber typically doesn’t serve — though there is some overlap in certain regions.
“By and large, we really support and play into a cost-conscious consumer,” he said.
India as a “puzzle” market
In addition to frontier markets including Kazakhstan, InDrive has been operating in India for some time, competing with Uber as well as homegrown players such as Ola and Rapido. However, the company has not picked up in the South Asian nation. Uber even piloted a version of InDrive’s bidding model in India, attempting to replicate the approach.
Data from Appfigures exclusively shared with TechCrunch shows that InDrive saw 1.07 million fewer downloads year-to-date compared to the same period in 2024 — a 22.6% decline. In contrast, Uber added 8.02 million downloads, up 60.6%, while Ola gained 1.55 million, a 13.2% increase. Rapido emerged as the fastest-growing player, with 14.9 million additional downloads — an 80.9% surge.
“India is a puzzle for us,” Smit told TechCrunch. “India is still growing, and we are focused… we’ve decided to focus very quickly on key cities where we really think we want to operate strongly.”

The company is testing different models, especially in the freight business, though it is known for allowing riders to haggle with drivers. These include different payment mechanisms for drivers to get paid daily and even go with a specific take rate, Smit said.
InDrive faced early challenges and saw limited success at first — even in markets like Pakistan, where it later became the leading ride-hailing platform following Uber’s exit.
“We’ve had sleeper markets where the markets sort of drifted, and then for whatever case, maybe one of the competitors falters,” Smit said.
More than a dozen riders and drivers in India told TechCrunch that safety concerns were a key reason they no longer prefer using InDrive. Some drivers said the app’s bidding model had been exploited by riders — and, in some cases, even by fellow drivers posing as riders to hassle their peers by aggressively haggling.
Smit said that the company prioritizes safety and customer service.
“Yes, we need to do a lot more in talking to this safety perception and in teaching and educating our drivers and passengers,” he said.
Next verticals in plans
InDrive plans to expand its super-app offering by launching new services tailored to local market needs. Smit told TechCrunch that these could include financial services. One example is already live in markets including Brazil and Mexico, where drivers can access small loans through the ride-hailing app. The company is exploring ways to extend this to passengers — and potentially to small businesses involved in deliveries, the executive added.
The company also plans to explore a service that enables micro-mobility, allowing its consumers to connect with local businesses and public transportation services.
“We want to be city-specific, and it could be a bouquet of different services,” Smit said. “We want to capture the key verticals that we have capability for, that we know and are very close to our core… But if we have no experience in running, for those kinds of services, we will definitely just partner with the right player.”
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![This former notorious red-light district is now one of the world’s top AI hubs | TechCrunch
What every U.K. AI startup wants to know these days is, how can I get office space in King’s Cross?
The area is so hot that a VC firm allegedly recently won a deal by promising a founder office space in the neighborhood. “We stop at nothing to win deals [for] and to support” founders, “including helping them source office space when needed,” the firm told me when asked about the rumor, declining to confirm or deny any details.
The neighborhood’s popularity began back in 2016 when DeepMind — then newly acquired by Google — moved in. Soon after, a flood of AI startups followed, wanting to be around the Google DeepMind magic. Today, they hope to take advantage of the cluster of AI talent there.
This has transformed King’s Cross into one of the world’s top AI hubs, rivaled only by San Francisco and Beijing. Around London, it’s known by the sobriquet “Knowledge Quarter,” as it’s home to names like OpenAI, Meta, Isomorphic Labs, Cusp AI, Wayne, Recursive, and, a little farther down the road, Synthesia and Anthropic. The European Technology Network (ETN) just moved into a glossy new office nearby, while University College London sits around the corner.
Mixed in with the new developments are trendy food spots like Hoppers and BAO. Hop a train from King’s Cross, and founders can be in Cambridge in 45 minutes to source talent or can be in Paris in two hours to strike a deal.
Who would have guessed that a little more than 20 years ago, this was one of the seediest areas in London?
“In the ’80s, crack and heroin made the area a major narcotics market,” Hussein Kanji, an investor at Hoxton Ventures, said, recalling syringes in tree trunks and gangs patrolling the streets. “In 1982, the local church was occupied by the English Collective of Prostitutes for 12 straight days.” Then, in the early 2000s, a real estate developer had a dream and, well, “now it is the AI hotbed of the United Kingdom,” Kanji said. “What a change.” Around 18 months ago, his portfolio company BioCorteX moved from the neighborhood Holborn to the Jellicoe building in King’s Cross, hoping to be near the action. “Lots going on in London right now,” Nik Sharma, co-founder of BioCorteX, told me. “Lots of hyperscalers moving in.” That includes, reportedly, Jeff Bezos’ AI company Prometheus, which is also said to be in talks to move into the Jellicoe.
There are around 3,600 AI startups in London, which, together, have raised around .1 billion out of the .8 billion raised in the city since late July, according to Dealroom. Since the start of June, AI-related startups have leased more than 1 million square feet of office space in London, according to the real estate firm Knight Frank. With that, prime rents in King’s Cross have risen 18% over the past three years, Chris Dunn, a commercial insight associate at the firm, told me. That percentage represents only the largest leases encompassing at least 10,000 square feet, like the ones OpenAI and Prometheus are signing. The shorter deals go for even more, he said, and now the vacancy rate for conventional office space is just 0.9%. “Demand has outstripped supply,” he continued.
Today, one of the big topics of the area is sovereignty. It was a wake-up call for many when Anthropic shut off access to Mythos and Fable this summer, leaving some in the ecosystem to conclude: “We’d better look after ourselves,” Saul Klein, co-founder of the VC firm Phoenix Court, told me.
Phoenix Court is located in the King’s Cross area and has three portfolio companies in the vicinity, including Olix (which just announced a .3 billion valuation), Early Health and CoMind. Robin Klein, co-founder of the firm, said the shutdown of Fable and Mythos access was a “small but sharp reminder that Europe can’t simply rent its AI capabilities and capacity; it needs to build and hold some of its own.” King’s Cross, he said, is where much of this building is actually happening.
“The bigger question,” he continued, “is whether the U.K. builds the infrastructure, compute, energy, capital, to make this self-reliance durable, rather than just hosting outposts of U.S. labs.”
Image Credits:Phoenix Court
Top founders want to stay
Simon Kohl, founder of Latent Labs, has offices in King’s Cross and San Francisco. The London office, at the moment, is growing faster, and he’s more bullish than ever on the ecosystem, he said. “The mood right now feels less like London trying to catch up and more like London becoming one of the default places to start a serious AI company,” he said. Look around and you are likely to see Wayve testing its autonomous cars. Founded in 2017 by co-founder Alex Kendall, the unicorn is one of London’s biggest success stories.
“Ten years ago, building a frontier AI company from London felt like an unusual choice,” Kendall told me. “Now it feels like an obvious one.” Wayve moved into King’s Cross in 2018 looking for a space that could double as a garage — “a rare combination in Central London,” Kendall said. He has watched the ecosystem mature around him — and it’s now evident that a startup can stay in London, raise serious capital, hire world-class AI talent, and remain globally competitive, he said. Down the street from Anthropic’s new 158,000-square-foot office is the AI agent builder Sierra and the AI video platform Synthesia.
Laura Gonzalez Florez, Synthesia’s chief of staff and head of people, says the company moved into its glossy new office building a year ago to accommodate its growing team. They were drawn to the area for the same reason as everyone else: “It’s very close to the airport … very close to where a lot of investors are,” she said.
Image Credits:Synthesia
Around two-thirds of Synthesia’s engineers are remote, Gonzalez Florez said, letting the company tap into an affordable, international, and diverse talent pool and helping it scale faster. “From London, we can hire and work, without any problem, people from anywhere, from Slovenia to Portugal,” she said.
Unsurprisingly, London’s AI boom is also causing a talent war.U.K. AI job postings have skyrocketed in the past few years, per data from PwC. When Anthropic announced it moved into town earlier this year, it listed, for example, a salary range of £260,000 to £630,000 for a machine learning research engineer when the average salary in London for the same role is around £102,000. Some founders in the U.K., like those in Silicon Valley, are being forced to raise more and bigger rounds to keep up.
“The real test is whether more globally significant AI companies are founded, funded, and scaled from the U.K., while continuing to attract the world’s best talent to build them here,” Zain Ali, founder of the King’s Cross-based AI legal firm Centuro, told me. “If that continues to happen, King’s Cross won’t just be an AI hub. It’ll become one of the U.K.’s most important strategic assets.”
When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.#Thisformernotorious #redlight #districtis #nowone #worlds #top #hubs #TechCrunchUK This former notorious red-light district is now one of the world’s top AI hubs | TechCrunch
What every U.K. AI startup wants to know these days is, how can I get office space in King’s Cross?
The area is so hot that a VC firm allegedly recently won a deal by promising a founder office space in the neighborhood. “We stop at nothing to win deals [for] and to support” founders, “including helping them source office space when needed,” the firm told me when asked about the rumor, declining to confirm or deny any details.
The neighborhood’s popularity began back in 2016 when DeepMind — then newly acquired by Google — moved in. Soon after, a flood of AI startups followed, wanting to be around the Google DeepMind magic. Today, they hope to take advantage of the cluster of AI talent there.
This has transformed King’s Cross into one of the world’s top AI hubs, rivaled only by San Francisco and Beijing. Around London, it’s known by the sobriquet “Knowledge Quarter,” as it’s home to names like OpenAI, Meta, Isomorphic Labs, Cusp AI, Wayne, Recursive, and, a little farther down the road, Synthesia and Anthropic. The European Technology Network (ETN) just moved into a glossy new office nearby, while University College London sits around the corner.
Mixed in with the new developments are trendy food spots like Hoppers and BAO. Hop a train from King’s Cross, and founders can be in Cambridge in 45 minutes to source talent or can be in Paris in two hours to strike a deal.
Who would have guessed that a little more than 20 years ago, this was one of the seediest areas in London?
“In the ’80s, crack and heroin made the area a major narcotics market,” Hussein Kanji, an investor at Hoxton Ventures, said, recalling syringes in tree trunks and gangs patrolling the streets. “In 1982, the local church was occupied by the English Collective of Prostitutes for 12 straight days.” Then, in the early 2000s, a real estate developer had a dream and, well, “now it is the AI hotbed of the United Kingdom,” Kanji said. “What a change.” Around 18 months ago, his portfolio company BioCorteX moved from the neighborhood Holborn to the Jellicoe building in King’s Cross, hoping to be near the action. “Lots going on in London right now,” Nik Sharma, co-founder of BioCorteX, told me. “Lots of hyperscalers moving in.” That includes, reportedly, Jeff Bezos’ AI company Prometheus, which is also said to be in talks to move into the Jellicoe.
There are around 3,600 AI startups in London, which, together, have raised around .1 billion out of the .8 billion raised in the city since late July, according to Dealroom. Since the start of June, AI-related startups have leased more than 1 million square feet of office space in London, according to the real estate firm Knight Frank. With that, prime rents in King’s Cross have risen 18% over the past three years, Chris Dunn, a commercial insight associate at the firm, told me. That percentage represents only the largest leases encompassing at least 10,000 square feet, like the ones OpenAI and Prometheus are signing. The shorter deals go for even more, he said, and now the vacancy rate for conventional office space is just 0.9%. “Demand has outstripped supply,” he continued.
Today, one of the big topics of the area is sovereignty. It was a wake-up call for many when Anthropic shut off access to Mythos and Fable this summer, leaving some in the ecosystem to conclude: “We’d better look after ourselves,” Saul Klein, co-founder of the VC firm Phoenix Court, told me.
Phoenix Court is located in the King’s Cross area and has three portfolio companies in the vicinity, including Olix (which just announced a .3 billion valuation), Early Health and CoMind. Robin Klein, co-founder of the firm, said the shutdown of Fable and Mythos access was a “small but sharp reminder that Europe can’t simply rent its AI capabilities and capacity; it needs to build and hold some of its own.” King’s Cross, he said, is where much of this building is actually happening.
“The bigger question,” he continued, “is whether the U.K. builds the infrastructure, compute, energy, capital, to make this self-reliance durable, rather than just hosting outposts of U.S. labs.”
Image Credits:Phoenix Court
Top founders want to stay
Simon Kohl, founder of Latent Labs, has offices in King’s Cross and San Francisco. The London office, at the moment, is growing faster, and he’s more bullish than ever on the ecosystem, he said. “The mood right now feels less like London trying to catch up and more like London becoming one of the default places to start a serious AI company,” he said. Look around and you are likely to see Wayve testing its autonomous cars. Founded in 2017 by co-founder Alex Kendall, the unicorn is one of London’s biggest success stories.
“Ten years ago, building a frontier AI company from London felt like an unusual choice,” Kendall told me. “Now it feels like an obvious one.” Wayve moved into King’s Cross in 2018 looking for a space that could double as a garage — “a rare combination in Central London,” Kendall said. He has watched the ecosystem mature around him — and it’s now evident that a startup can stay in London, raise serious capital, hire world-class AI talent, and remain globally competitive, he said. Down the street from Anthropic’s new 158,000-square-foot office is the AI agent builder Sierra and the AI video platform Synthesia.
Laura Gonzalez Florez, Synthesia’s chief of staff and head of people, says the company moved into its glossy new office building a year ago to accommodate its growing team. They were drawn to the area for the same reason as everyone else: “It’s very close to the airport … very close to where a lot of investors are,” she said.
Image Credits:Synthesia
Around two-thirds of Synthesia’s engineers are remote, Gonzalez Florez said, letting the company tap into an affordable, international, and diverse talent pool and helping it scale faster. “From London, we can hire and work, without any problem, people from anywhere, from Slovenia to Portugal,” she said.
Unsurprisingly, London’s AI boom is also causing a talent war.U.K. AI job postings have skyrocketed in the past few years, per data from PwC. When Anthropic announced it moved into town earlier this year, it listed, for example, a salary range of £260,000 to £630,000 for a machine learning research engineer when the average salary in London for the same role is around £102,000. Some founders in the U.K., like those in Silicon Valley, are being forced to raise more and bigger rounds to keep up.
“The real test is whether more globally significant AI companies are founded, funded, and scaled from the U.K., while continuing to attract the world’s best talent to build them here,” Zain Ali, founder of the King’s Cross-based AI legal firm Centuro, told me. “If that continues to happen, King’s Cross won’t just be an AI hub. It’ll become one of the U.K.’s most important strategic assets.”
When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.#Thisformernotorious #redlight #districtis #nowone #worlds #top #hubs #TechCrunchUK](https://techcrunch.com/wp-content/uploads/2026/08/DM9A2852.jpg?w=680)

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