I work reception at a large fulfilment centre (they’re all large, this one is larger) for a famous shopping website. The website name and logo is front and centre of the large building.

A guy walks into the building and starts wandering near the back of the lobby.

Me: “Excuse me, sir, can I help you?”

Guy: “Yeah, where are the aisles?”

Me: “The aisles?”

Guy: “Yeah, with all the products.”

Me: “This is a fulfilment centre.”

Guy: “This is a [Website] shop, isn’t it?”

Me: “No, this is where [Website] stores goods to be delivered when ordered online.”

Guy: “So they are back there?”

Me: “Yes, but it’s not designed to be accessed by a physical shopper. You still buy the item online, and it gets delivered to you as usual.”

Guy: “But I was driving past and saw the place, so I figured I could get what I needed instead of ordering online.”

Me: “As I said, this is a fulfilment centre. We can only fulfil online orders. We’re not a store.”

Guy: “So I can’t buy it here?”

Me: “No, sir.”

Guy: “Can I sit on that couch and use my phone for a bit?”

Me: “Certainly.”

He sits on one of the lobby couches and plays around with his phone for a little while. He comes over a few minutes later:

Guy: “Okay, so I’m ordering [item] and trying to get it delivered. What’s the lobby’s address? It should only take a few minutes to get here from the back… right?”