I worked in an Internet support team back in the dial-up days. Our customers would be sent our custom CD with Netscape on it.

Caller: “Hi, yeah, I got your Internet CD.”

Me: “That’s great! Do you need assistance with the install and setup?”

Caller: “Ah, no, I did all that. I put all the Internet from the CD onto the computer. I’m just wondering when you’re sending the next one.”

Me: “I’m sorry, sir, what do you mean by next one?”

Caller: “I got last month’s Internet. When do I get this month’s Internet?”

Me: “I’m sorry, sir, I’m still not following. You have Netscape installed on your computer, and you’re able to access websites, yes?”

Caller: “Yes, but I already saw all of last month’s websites. I want to see this month’s. Why am I paying monthly but not getting each issue?”

Me: “Issue? Like a magazine?”

Caller: “That’s what I’m paying for, ain’t it?”

I get him to go to the Chicago Tribune website and confirm that he was looking at articles written today.

Caller: “Oh, so I already got new Internet? But you only sent me one CD!”

Me: “The CD is just the software to run the Internet. The Internet comes through your phone line and is always updating.”

Caller: “I don’t know what any of that means. Can you just tell me if I already got this month’s Internet?”

Me: “…yes.”

Caller: “Good!” *Click.*

Related:
Sooo Not Ready For The Internet, Part 20
Sooo Not Ready For The Internet, Part 19
Sooo Not Ready For The Internet, Part 18
Sooo Not Ready For The Internet, Part 17
Sooo Not Ready For The Internet, Part 16