Read The ABCs Of Customer Service
Caller: “Where’s my confirmation email! I ordered from your website an hour ago, and I haven’t seen it yet!”
Me: “Oh, that is strange. Can I get your order number so that I can have a look?”
I get the details and confirm the order has been placed. I confirm the email address is correct and that a confirmation email was sent thirty seconds after the order was processed.
Read The ABCs Of Customer Service
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